Danielle Innocent Email & Phone Number

Cambridge, Massachusetts, United States

• Oversaw group visit programming, ensuring proper scheduling and staffing of tours, for approximately 1,500 prospective students per semester
• Tracked data on group visit programming, including number of students attending campus, trends in reservations, and feedback provided by student tour guides
• Redesigned group visit programming through introduction of YouCanBookMe software to manage reservations, distribution of weekly update to facilitate inter-office communication, and… Show more
• Redesigned group visit programming through introduction of YouCanBookMe software to manage reservations, distribution of weekly update to facilitate inter-office communication, and implementation of email templates to.

• Facilitated walking tours of campus for prospective students, describing academic experiences and campus culture and answering any inquiries
• Refined public speaking skills through weekly information sessions delivered to groups of over 100 prospective students and families
• Utilized Salesforce software to maintain prospective student reservations for information sessions and campus tours
• Contributed to fast-paced environment, interacting with daily volume of roughly 900 campus… Show more
• Contributed to fast-paced environment, interacting with daily volume of roughly 900 campus visitors Show less

Geneva Area, Switzerland

• Handled daily postings to three social media platforms (Facebook, Twitter, and LinkedIn) to raise awareness about organization and importance of girls’ education
• Drafted press releases to commemorate relevant international days and promote vision of GWI
• Improved system of management to organize social media postings on basis of form of media and location of story
• Created 16 Days of Activism Against Gender-Based Violence campaign, toolkit, and policy update
• Reported on… Show more
• Reported on relevant United Nations committee meetings, including sessions on the Committee of the Elimination of Discrimination against Women and the Universal Periodic Review Show less

Greater Boston Area

• Maintained reservation and walk-in requests to ensure all guests were seated in timely manner
• Greeted entering customers at door and consistently followed up with customers for duration of visit
• Established close relationships with return customers and coworkers
• Addressed guest requests or complains to ensure consistent exceptional client experience

• Supported mock trial and appellate programs for elementary and middle school students, designing and implementing programs to introduce US judicial system through hands-on, experiential learning
• Compiled and analyzed statistical data on program participation and organizational impact to analyze community integration in terms of school partnership and volunteer outreach and engagement

Greater Boston Area

• Promoted various language learning experiences for students all around the globe
• Customized study abroad courses, tailoring program to individual needs
• Communicated with schools globally to ensure best possible trip for students

Greater Boston Area

• Collaborated with students, families, and partner teachers to support at-risk fourth grade students in attendance, social-emotional learning, and coursework at the McKay K-8 School in East Boston, MA
• Implemented afterschool program for over 52 students, focusing on academic and social-emotional development
• Monitored and presented team data goals as Evaluation Working Group Leader
• Directed groups of volunteers through various service projects as Service Reserves Project… Show more
• Directed groups of volunteers through various service projects as Service Reserves Project Coordinator
• Authored weekly blog posts/articles about various aspects of the service year and City Year culture, to be published on City Year’s national blog Show less