Danielle Jackson Email & Phone Number

Theale

Theale

I annomise patient information which we send to our radiologists in Sydney so they can report on MRI, CT & Xrays for A&E patients in NHS hospitals all over the UK

Berkshire

Burnham Berkshire

As customer co-ordinator I was responsible for the initial receipt of repair notifications and contact with the policy holders to organise booking in and estimate dates. I kept the customers and insurance companies up to date throughout the repair process ensuring the highest level of customer care & satisfaction at all times and maintaining excellent standards of administration. Responsibilities• Liaise with customers by phone and when required in person• Liaise with insurance companies and work providers• Ensure customer awareness of all products and services available• Ensure Reception desk and customer area are tidy to promote professional image• Book vehicles in for repair or estimate• Ensure all vehicles are check-in using relevant admin• Ensure all incoming and outgoing vehicles are fitted with a car care kit• Initiate job documents and maintain customer records using Advance• Update customers in a timely manner, with ongoing repair status• Organise handover or vehicles once completed, including taking excess payments and supplying receipts and invoices• Liaising with other departments• Updating online portals for insurance/ work providers • Give maximum customer care throughout• Organise daily driving logs for collection and deliveries• Scan documentation for repairs onto Advance, to form an audit trail

Reading Berkshire

At Mercedes I was employed as the Service departments meet & greeter, providing Front of house support to the service department and acting as point of contact and liaison for the service customers.Responsibilities• Welcoming all visitors into the dealership • Answering and distributing all calls for service• Assisting service customers with general requests such as resetting tyre pressure warning lights, connecting their phones to the vehicles, arranging quotes, providing update on the progress of their vehicles, arranging bookings• Providing complaint support to service manager and other staff• Arranging dealer transfers for the vehicle prep centre • Arranging the job cards for the next day’s bookings• Contacting customers to confirm their appointments • Booking and arranging loan cars • Covering the sales reception desk (when required) • Assisting sales customers with enquiries

Langley

This role was working for a corporate head office of a European manufacture in Langley called Vestel, as their receptionist/ front of house. The company has recently merged with another company called Sharp and I am reception for both. Responsibilities • Welcoming European dignitaries from offices throughout Europe, Sales customers and Brand representatives and logging all visits in the visitor’s book for health and safety purposes.• Answering and distributing calls or taking and passing on messages.• Updating the staff attendance book and distributing it to relevant members of staff• Collating the weekly sales reports for the MD and Commercial Director. • Updating the telephone system and telephone list • In charge of scheduling for the meeting rooms using Office 365. • Organising equipment, refreshments and lunches for meetings• Carry out checks on all office electronics to ensure safe usage and working correctly• Ordering and distributing Stationary and office confectionary for both Vestel and Sharp.• Organising the distribution and sending of post • Keeping a log of white and brown good samples received and sent out. • Liaise with the cleaners, arrange annual servicing for the lift, fire equipment and office electronics (Photocopiers, printers, coffee machine, water machines) • In charge of keeping the kitchen and meeting rooms clean and tidy • Setting up and printing electronic passes for staff and visitors • Assisting the company P.A with day to day such as booking travel and accommodation and auditing these expenses against the company credit card statements

Burnham

This company was owned by Stratstones when began working for Landrover/ Jaguar and within a year and half was taken over by Lancasters, In this time I worked as the Showroom Host; after two months I was invited to join the Service team as a Service Advisor, since then I have moved into a Service Administrators role. As service advisor I would guide the customers through the workshop process, as service administrator I now book customers vehicles in, provide advice and deal with general enquiries.Responsibilities- Answering telephones - Greeting customers in the showroom - Book appointments to customer specifications - Informing customers of any charges they may not be aware of, confirming method of payment, re- booking appointments and arranging cancellations when necessary- Carrying out any admin involved such as putting together job packs, sending documents to customers or lease companies - Allocating the vehicles into the workshop- Following up the work and providing regular updates to customers - Advising customers on any necessary work and providing quotes when necessary - Raising and receiving purchase invoices for external work such as MOT and smart repairs - Taking photographs when relevant to warranty claims and other bodywork- Making sure the vehicles have been prepared to hand back over to or deliver back to the customers - Putting together the invoice - Taking invoice payments, methods used include Tran sax payments and seeking one link authorisations as well as taking card and cash payments- Booking vehicles into the workshop diary - Dealing with general enquiries such as providing service history, prices for work, discounts etc- Set up the paperwork for the service advisers - Carry out follow up calls - Keep database up to date

Windsor

As Lettings Administrator, I arrange and check all paperwork involved with Renewal of Tenancy Agreements, Check - Ins of new tenants and Check – Outs of current tenants.Responsibilities- Renewals – All correspondence involved, creating the tenancy agreements, collecting fees, making amendments on the in-house system, informing all relevant members of staff of any changes through the correct portals and sorting the paperwork and filing.- Check Ins – Checking all relevant documentation and certificates are in the property folder, checking and following up the references, taking initial monies, arranging any maintenance necessary prior to move-in, completing the competition admin once the tenant(s) has moved in, making amendments to the in-house system and filing involved.- Check Outs – Informing all parties involved, arranging confirmation of the Check Out to the Landlord and Tenants, informing all departments involved and completing the paperwork and filing involved. - Answering phones and registering new applicants.

Reading, United Kingdom

In this role I carried out the normal Reception duties required but also Renewed Tenancy Agreements arranged the paperwork for Check Outs and all the general Admin within the Office. It was a very varied/ busy position and had a lot of responsibility. Responsibilities• Filling up the newspapers stands and putting them out• Topping up all printers and checking on recycling• Answering the Phones/ Door• Take Maintenance enquiries• Arranging viewings for potential tenants/ clients• Create the newspaper advert, ready to be proofed• Take rent payments/ renewal fees/ general payments• Typing all communications regarding Inspections, Renewals and more• Getting the Tenancy Agreements ready for Renewal • Arranging check outs for Tenants and putting together all the paperwork• Anything the Directors/ My Manager might ask me to do, for example arrange refreshments for meetings

Slough, United Kingdom

As a Honda Showroom Host, my role was to act as the first point of contact for customers coming into the showroom. In this role I helped the Service department more than any other area of the dealership, in regards to sorting the job card for the next day and carrying out Health checks.Responsibilities- As well as the usual Reception duties, meet and greet and answer the telephones:- I was required to arrange the job cards for the technicians for the next day- Carry out Health Checks with the previous day’s job cards- Carry out Customer Satisfaction calls and filing