Danielle Johnson Email & Phone Number

• Gather, document and analyze client product usage data to support the sales and finance teamwith the required information for billing as well as identifying customer trends or issues thatneed to be further investigated• Interact with clients to communicate reporting needs and discuss necessary changes/issues• Researching and standardizing account records and documentation• Support issue resolution affecting client billing and escalating issues as appropriate• Responsible for setting and managing own priorities to contribute to team goals and meetingmonthly deadlines• Responsible for following existing processes, but also contributing to assessing and documentingprocesses as needed for continuous improvement and in response to changing needs• Identify opportunities to increase revenue, reduce costs and maintain business goals• Proactively provide customer feedback to our internal teams that can be utilized for futureproduct enhancements and product development and provide feedback loop to ensure valueinput into our innovation roadmap• Adherence to corporate policies and procedures• Perform other duties as assigned

- Utilized advanced analytical tools to extract insights from complex datasets, facilitating informed operational strategies.-Executed data-driven decision-making processes using SQL and Excel resulting in a 15% reduction in operational costs.- Streamlined operational workflows, significantly reducing ine ciencies and saving over $100,000 annually.- Led cross-functional teams in identifying bottlenecks, implementing process improvements, and achieved $200,000 in resource savings.- Developed comprehensive performance metrics and reports, leading to a 20% increase in key performance indicators (KPIs).

- Collected and analyzed data to optimize financial performance, resulting in a 10% increase in e ciency.- Contributed to reengineering operational processes and the development of new strategies.- Leveraged data analytics to uncover trends and insights in customer behavior.

-Monitored and tracked shipment progress to ensure timely delivery.- Implemented process improvements, streamlining export operations.

-Managed a portfolio of customer accounts, ensuring high levels of customer satisfaction and retention, contributing to a 95% customer retention rate.-Developed and implemented effective customer service strategies, leading to a 10% increase in customer satisfaction scores.-Generated and analyzed daily, weekly, and monthly customer service reports, providing valuable insights that contributed to a 12% improvement in customer service efficiency and quality.