My specialties are: NDIS intake & onboarding, preparing programs of supports and service agreements, Service Booking creation via MyPlace portal / PRODA, NDIS participant management, via a CRM, managing queries and negotiating with support coordinators on NDIS Plan funding requirements, resolving funding queries/issues. Providing quotes to LAC's/Support Coordinators. Dealing with over 320 neuro & physical-diverse NDIS participants across 2 locations. Staying up to date on new NDIS changes and legislation, participation in focus study groups for NDIA continuous improvement projects. Dealing with queries and questions around support provision.Other skills sets: Office management, diary management, reception, cash flow maximisation, DSO management and improvements, transactional banking, BPAY and direct deposits, Billing and workflow analysis, risk & credit analysis, credit approvals & maintenance of credit limits, delinquent account follow up, recovery & legal action follow up, staff hiring, training (training and process manual writing) and mentoring as well as formal minute taking for Board & committee meeting