· Responsible for supervising employee workflow, setting leadership standards and guiding efficiency at work location· Observes, critiques and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service· Ensures employees receive proper training and development by reviewing performance standards· Monitors labor standards, project labor needs and explains shortages and overages when necessary· Performs administrative duties such as scheduling, maintenance of attendance records and vendor relations

· Created and implemented strategies for improving operational efficiency and accuracy· Oversaw up to 40 Vacation Planners at once to mentor on operations activities and boost productivity· Enhanced operational success through effective staffing, strong training, adherence to company regulations and well-timed customer service· Motivated and trained employees to maximize team productivity· Collaborated with UO partners to resolve ticketing related Guest situations

· Increased revenue by implementing effective sales strategies in all aspects of the sales process· Sold, printed and issued tickets to guests· Verified that personal and payment information on guest accounts was accurate and complete· Processed order transactions and provided customers with detailed itineraries, tickets, and receipts· Learned, referenced and applied product knowledge

· Built relationships through networking with departments and business partners across the resort· Performed individual and group activities to better understand salaried competencies and how to implement them· Completed functional training that consists of Supervisor job responsibilities and processes