Reviewing claimant’s claims for Benefit Legal, arranging and conducting interviews. Constructing investigation reports and claimant statement’s. Gathering and overseeing medical reports, employment records, and accident reports. Producing invoices and financial income and expenses / profit and loss statements.

• BAS filing• Cash Handling / Daily Banking• Appointment scheduling• Developing and managing the organisation's administrative, financial, physical and staff resources• Developing and implementing administrative, financial and operational procedural statements and guidelines for use by staff in the organisation• Providing information and support for the preparation of financial reports and budgets• Supports business growth and development through the preparation and Execution of market objectives, policies and programs Advises on all Elements of marketing such as product mix, pricing, advertising and sales promotion, selling, and distribution channels

•Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs.•Follow up on customers to ensure they are satisfied with product/service received.•Keep record of all customer information, requirements, and preferences.•Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services.•Develop and implement standards for ensuring customer satisfaction, dependence, and product/service.•Monitor performance, managing pipeline reports and identifying new business opportunities.•Monitor loan tracking and intervene where necessary to aid in smooth application process. •Provide services to input rate reviews in place and achieve the best possible rate for the customers needs/wants.•Appointment Scheduling.

• Manage caseload, Monitor customer’s attendance at appointments and participation inactivities such as education, training, and work experience.• Liaise with external service providers.• Monitor customer progress in employment and education.• Ensure KPI’s are met.• Ensure customer files case notes and all other documentation are relevant, and in line withthe minimum contractual standards.• Employer Liaison/Reverse Marketing, Identify and act on employment opportunities forcustomers.•Negotiate employment opportunities with employers and promoting customers forvacancies.• Participated in professional development training and privacy and confidentiality training. • Ensure customer documents and expenditure is correctly recorded.• Review customers progress towards overcoming identified vocational and non-vocationalvulnerabilities.• Manage busy telephone switchboard, message taking and phone transfers.

•Filing and data entry. Assisting colleagues as required•Face to face and telephone greeting•Assist external services with visitation preparation, delegating calls, entering and processing financial payments•Organising petty cash payments•Attending meetings and taking minutes, record keeping and tracking file movements