Danielle Love Email & Phone Number

Virginia, United States

• Serves as the main point of contact for clients, leading the overall management of new installations from sales handover to go-live completion.
• Listens to the needs of clients and collaborates with Product Management and Development team to factor the needs into software system builds for the client.
• Implements policies and expectations for project completion and employee responsibilities.
• Responsible for scheduling all training and resources within a project.
• Develops strategies and plans for piloting software updates, tools, process improvements and team member ideas into an implementation plan.
• Evaluates other trainers’ skill levels and provides feedback to guarantee they are adequately prepared to carry out processes to clients.

Newport News, Virginia, United States

Las Vegas, Nevada Area

- Provide on-site application training to customers prior to product installations as well as on-site support after each installation - Submit status updates on all training and installations to upper management in a timely manner- Work alongside Senior Trainers to install, customize and upgrade SMS products for customers- Receive continuous education on.

• Manages front desk task for a four diamond, 428 room, full-service resort
• Operates as Manager on Duty during overnight hours, responsible for advising housekeeping and maintenance on resort and room issues, control room moves, cancellations and transportation as needed
• Maximize hotel revenue through up-selling rooms
• Perform various night audit task, such as verifying all account postings, check and credit card activities and running end of day process in property management software
• Assist with all guest property inquiries and make recommendations regarding dining, shopping and attractions

Clifton, VA

• Helped assemble legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions and pretrial agreements to be sent out to courthouses and clients
• Responsible for organizing and maintaining the firm’s file system containing over 200 case files.
• Handled client’s billing and invoices
• Performed clerical work such as copying, faxing and emailing

• Served as the primary point of contact for 5,000 incoming and current on campus students, parents, faculty members and professional staff
• Controlled student’s access in and out of residence halls and responsible for ensuring their safety
• Communicated with students and parents on a daily basis via telephone and email about housing policies
• Trained new desk assistants on computer programs and procedures.
• Screened all visitors and directed them to the correct employee or office