Danielle Love Email & Phone Number

Virginia, United States

• Serves as the main point of contact for clients, leading the overall management of new installations from sales handover to go-live completion. • Listens to the needs of clients and collaborates with Product Management and Development team to factor the needs into software system builds for the client. • Implements policies and expectations for project completion and employee responsibilities. • Responsible for scheduling all training and resources within a project. • Develops strategies and plans for piloting software updates, tools, process improvements and team member ideas into an implementation plan.• Evaluates other trainers’ skill levels and provides feedback to guarantee they are adequately prepared to carry out processes to clients.

Newport News, Virginia, United States

Las Vegas, Nevada Area

- Provide on-site application training to customers prior to product installations as well as on-site support after each installation - Submit status updates on all training and installations to upper management in a timely manner- Work alongside Senior Trainers to install, customize and upgrade SMS products for customers- Receive continuous education on new or enhanced modules, operating systems platforms and software packages - Provide ongoing support to customer as needed when off site

• Manages front desk task for a four diamond, 428 room, full-service resort • Operates as Manager on Duty during overnight hours, responsible for advising housekeeping and maintenance on resort and room issues, control room moves, cancellations and transportation as needed• Maximize hotel revenue through up-selling rooms• Perform various night audit task, such as verifying all account postings, check and credit card activities and running end of day process in property management software• Assist with all guest property inquiries and make recommendations regarding dining, shopping and attractions

Clifton, Va

• Helped assemble legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions and pretrial agreements to be sent out to courthouses and clients• Responsible for organizing and maintaining the firm’s file system containing over 200 case files.• Handled client’s billing and invoices• Performed clerical work such as copying, faxing and emailing

• Served as the primary point of contact for 5,000 incoming and current on campus students, parents, faculty members and professional staff• Controlled student’s access in and out of residence halls and responsible for ensuring their safety • Communicated with students and parents on a daily basis via telephone and email about housing policies• Trained new desk assistants on computer programs and procedures.• Screened all visitors and directed them to the correct employee or office