Danielle M. Email & Phone Number

Norwalk, CT, US

In this role, I manage several departments with 40+ team members and 6 direct reports. I am responsible for ensuring productivity goals are met, we have alignment across all customer facing teams in the operations organization, create and oversee the development and implementation of company-wide initiatives to drive productivity while also considering.

In this role, I managed 5 employees and oversee 5 different departments consisting of 30+ team members. I reevaluate and share out best practices to boost confidence and productivity across multiple departments. Conduct performance reviews 2 times annually per employee. Recruit and hire 20 employees per year on average. Create and oversee the development.

In this role, I managed 4 employees. Oversaw 3 departments with a headcount of 30+. Developed process improvement action plans that reduce customer contact by 5% YOY. Created workflows, service level agreements and standard operating procedures to improve customer outcomes. Formed a bonus program to incentivize and retain top talent reducing turnover by.

New York, NY, United States

In this role, I managed 3 employees and over saw 2 departments, and achieved 100% employee retention. Conducted performance reviews 1 time per employee annually. Oversaw 65 external partnerships and trained employees on the platform. Launched high-impact processes to implement a ticketing system and 24/7 on-call support program.

In this role, I managed partnership and ticket integrations with 50+ high-profile clients totaling more than $40M in revenue. Resolved complex problems shared by partners to increase ticket sales and revenue. Launched and managed new communication and expectation-setting policies and procedures.

Master'S Degree, Education With And Emphasis In Psychology

Bachelor Of Arts - Ba, Business Administration & Management

Master Of Arts - Ma, Education