Danielle Benson Email & Phone Number

Athens, Georgia, United States

Candid Construction Services, LLC is the elite General Contractor for custom homes, high-end residential remodels, and/or commercial construction projects in the Athens, Georgia area. Our company’s name is also our philosophy. We believe in being candid with our clients on actual projected project costs (no low-ball bidding to win the work – we candidly.

Athens, GA

Massage Envy is the pioneer and national leader of affordable massage and spa services. Nearly a decade ago, Massage Envy was launched to create a completely new category in the wellness industry. Our intention was to promote a healthy lifestyle through affordable massage and spa services. As it turned out, people liked this idea.In addition to.

• Customer Experience Analytics software as a service translating multiple customer touch points into a visual map revealing what customers do and why, so that clients can align customers’ needs with their business.
• Direct and channel selling to Fortune 100 companies in North America.
• Focuses on cradle-to-grave analytics of customer experiences across the IVR, Web, CTI, CRM, and kiosks/retail locations. Delivers findings based analytics to build and support a ROI model… Show more Customer Experience.
• Focuses on cradle-to-grave analytics of customer experiences across the IVR, Web, CTI, CRM, and kiosks/retail locations. Delivers findings based analytics to build and support a ROI model
• Account director for telecom and banking verticals – responsible for aggressively farming other business units for additional business.
• Manages/managed a 10+ million dollar contracts with clients

Atlanta Classic Foundation

This volunteer group supports the AT&T Classic golf tournament. The Executives for Children's (E4C) are comprised of Atlanta area business men and women working in a unique volunteer experience to support Children's Healthcare of Atlanta. E4C's support Children's by selling sponsorships and ticket packages to the AT&T (formerly BellSouth Classic).

• 2007 - Account manager for 100+ large business accounts in Philadelphia, PA with annual billing between $50-$500k
• 2006 - Account manager for 70+ large business accounts in Metro Atlanta with annual billing between $35-$500k.
• Responsible for selling and negotiating contracts on all telecom services and equipment including voice/data networks, data switches and routers, security solutions, PBX’s, phone sets, data storage area networks.
• Prospect each… Show more
• Prospect each account in order to identify potential new sales revenue. Create and present ROI proposals for the proposed products/services. Facilitates problem resolution for service and billing issues.
• Results from 2006:

• Project Manager for the BellSouth Enterprise Reporting Tool (BERT), an enterprise-wide performance management data warehouse. Served as customer service contact supporting community of more than 15,000 users throughout.
• Supervised onshore and offshore development and testing staff of 9 full time resources. Used offshore staff as appropriate to shorten development time and reduce costs. Conceptually designed… Show more
• Supervised onshore and offshore development and testing staff of 9 full time resources. Used offshore staff as appropriate to shorten development time and reduce costs. Conceptually designed functionality and developed.
• Managed system enhancement requests and maintained a quarterly release schedule. Successfully implemented 18 versions over a 24 month period.
• Designed, developed, and delivered training for all supported applications. Trained over 4,000 managers in a train-the-trainer format to facilitate knowledge transfer to represented employees.
• Subject matter expert (SME) on AT&T’s (formerly BellSouth’s) Six Sigma operational business controls model.

• Designed training courses curriculums, and job aids for Wholesale Operations service representatives.
• Followed-up with customers to ensure course or curriculum reinforced the targeted message.
• Delivered training on how to develop engineered service measurements.
• Earned Certified Instructional Designer certificate

• Managed team of 18 Electronic Technicians and Service Representatives to consistently meet AT&T and BellSouth’s on-time-performance standards for broadband services and produced the highest on-time results in the.
• Designed incentive and reward programs to motivate team to achieve desired performance results.
• Ensured the center maintained ISO 9002 standards as the ISO representative.

• Managed accounts with sales in excess of $10M. Single-handedly increased customer base by 18% in 1 year.
• Developed and maintained relationships with new customers through various promotional events.
• Maintained customer database to monitor purchasing patterns.

Bba, Marketing

Maintained full-time employment while in school: Belk Department Store: Athens, GA - Business Manager/Sales Associate/Customer Service •.

Education record

Activities and Societies: Honor Graduate