Director, Documentation (June 2019 - Current)Manager, Product Documentation (January 2017 - June 2019)Documentation Team Lead (July 2016 - January 2017)Quality Analyst / Technical Writer (June 2015 - July 2016)* Manage product documentation processes* Lead (by example) a worldwide team of Tech Writers* Coordinate release strategy from a documentation perspective for multiple product lines* Oversee documentation releases of various cycle lengths * Functional and regression testing on existing and new software* Write / proof / edit release notes for new functionality, enhanced functionality, and bug fixes* Write online help documentation for administrators and end users* Go To Market SharePoint co-owner* Help in the video creation process for business value videos and software functionality videos* Draft and upkeep RFP responses related to product documentation* Customer Community moderator* Committee member for teams exploring pre-hire and employment onboarding improvements* International travel as needed

Business Analyst promoted to Senior Project Manager in April 2015.* Business owner for secure member and provider websites (>1M registered users).* Business partner to provider search website team.* Product owner on multiple scrum teams.* Work with various internal customers to identify their web needs and to identify production support and/or enhancement requirements; provide any training required.* Approve enhancement documentation and prioritize projects with IT.* Administrator for voice of customer (VOC) website feedback tool - includes user maintenance, user training and ongoing support to internal users (individuals, plans and lines of business).* Managed the implementation of VOC feedback tool on 60+ customer-facing websites. * Monitor feedback on 115 unique test and production domains.* Establish, manage and maintain good vendor relationships.* Work with Project Managers and Business Analysts from multiple teams on various projects impacting secure web portals and mobile applications.* Data analyst for secure member portal (web analytics reporting and interpretation).* Produce multiple in-depth reports on customer service initiatives including enhancements and support activities for secure provider and member portals.* User acceptance tester for secure member portal, secure provider portal, mobile sites, and mobile applications.

Communications Analyst promoted to Sr. Communications Analyst in 2010.* Managed Communications Committee; wrote, approved and edited materials going to members/employers/brokers/physicians; coordinated print projects; oversaw new member kit development and processing for individual members (including Medicare); maintained website content for three sites; Medicare compliance projects including preparing all member materials (Summary of Benefits, Annual Notice of Change, Evidence of Coverage and other items); desktop publishing/graphic design.

Advertising creation and submission (newspaper, magazine, website and billboard); sales descriptions and flyers for each home; coordinated marketing material for mass brokerage conversion; website content and design consultant; graphic design/desktop publishing.

Coordinated all aspects of domestic tradeshows; worked with developer on new USA website and maintained content; interacted with advertising agency; some desktop publishing.

* Sales & Marketing Assistant promoted to Marketing Specialist in 2000.Assisted with sales proposals; advertising placement/creation; tradeshow coordinator; contact database administrator; mail room maintenance; coordinated travel to maintain strict budget; website maintenance/content; distributed monthly e-mail newsletter; planned and executed annual golf tournament; graphic design/desktop publishing.

Took equipment and parts sales orders from external customers; helped prepare RFP responses; international shipping backup; training coordinator; annually updated pricing catalog.