Danielle Knight Email & Phone Number

• Efficiently manages warehouse and vendor indirect parts requests by entering orders, providing accurate estimates, and verifying costs, freight charges, and minimum order requirements. Confirms receipt of direct orders.
• Provide comprehensive support to internal and external customers by promptly addressing inquiries and processing requests related to orders, product availability, pricing, and invoicing.
• Efficiently address and resolve customer escalations to ensure high levels of satisfaction and effective issue resolution.
• Develop and implement proactive solutions and standard operating procedures to enhance external and internal customer loyalty and confidence.
• Assist internal and external customers with questions and process requests pertaining to orders, product availability and pricing in a timely manner.
• Selected to facilitate the North American parts inbox due to the ability to learn new systems, organize and processes quickly while maintaining quality and accurate work.

Greater Atlanta Area

• Effectively managed over 100 high-profile accounts such as Teleflex, Purolator, Mine Safety Appliances, Charlotte Pipe Steelcase.
• Developed proactive solutions to build external and internal customer loyalty and confidence.
• Processed over 20 vendor-direct, vendor-indirect and warehouse orders daily which generated over $11M in yearly revenue.
• Proactively built order size and trade margin through suggestive selling and alternatives such as closeout inventory.
• Resolved invoice discrepancies within 24 hours.
• Selected to mentor, train, and conduct knowledge test for new customer service reps.

Greater Atlanta Area

• Procurement Buyer 2006 – 2014Research Specialist 2005 – 2006Customer Service Professional 2000 - 2005
• Assisted and supported internal and external customers directly by sourcing, quoting, and procuring products.
• Achieved departmental buyer goals and objectives by bringing over $11M a month in orders.
• Assigned to handle high priority and sensitive accounts that have specific requirements due to exemplary scores.
• Selected as an acting customer service supervisor as a result of exemplary high-quality assurance, trustworthiness, people commitment and a passion for results.