Danielle M. Longdue Email & Phone Number

Knoxville, Tennessee Area

Cultivated goals to implement pre and post release software enhancement training and create workflows and functional components of training programs. Created and facilitated end user workshops and extended training materials for Continuing Education for Real Estate Professionals. Transitioned clients from onsite to virtual training sessions, implemented key processes to ensure clients receive updated learner analytics for end users; coordinate additional training and review software add ons.Key Contributions• Conducted 21 rollout training classes and 1 webinar resulting in over 90% of novice users trained. • Represented CRS during an interview with RETechnology discussing our software capabilities to provide Real Estate Agents opportunities.Skills: Instructional Design, Process Improvements, Team Management, Relationship Building, Program Development, Cross Functional Collaboration, Educational Management, Strategic Planning, Assessment Testing, eLearning, Adult Learning Theory, Training, End User Support

Knoxville, Tennessee Area

Trusted to identify gaps in needs with retail staff and implement strategic plans to impact companywide metrics and training goals. Increased program visibility through in-person networking, building strong community relationships; trained local and regional staff on program principles and concepts. Drove process improvements for mentored 780 associates, including District/Store Managers; introduced New Hire Welcome orientation in collaboration Human Resources to tighten focus, streamline operations.Skills: Curriculum Development, Professional Development, Training, Program Management, Business Administration, Cross functional Collaboration, Process Improvements, Team Management, Relationship Building

Rochester, New York Area

Coordinated targeted curriculum, to create over 200 educational and training videos for SaaS business, with a focus on instructional design and eLearning modules. Customized curriculum and YouTube videos based on client needs; provided outlines and updating company website with html links in order for client to review and access.Skills: Business Intelligence, Process Improvements, Team Management, Relationship Building, Budget Administration, Program Management, Business Intelligence, Marketing, Training, Instructional Design, Content Development, Curriculum Design, End User Support

Rochester Ny

Develop curriculum for participants in job-readiness training and deliver training. Serve on a high-profile committee tasked with helping the organization re-develop their strategic plan. Administer participant contracts and adult literacy assessments. Train the Trainer.

Rochester, New York Area

Hired as Client Service Representative. Promoted a little over a year later to Research/Publications Analyst. After two months, promoted to Research Coordinator/Manager serving as a working leader for the unit. After several years, was retained as a training and process improvement consultant.

Ensuring all customers had their needs and wants meet through upselling products to suggestions about quality merchandise. Continually provided high standard customer service to all customers leading to many satisfied and repeated customers.

Master Of Science, Industrial-Organizational Psychology

Research Methods * Quantitative and Qualitative Statistics * Behavioral Learning *Leadership in Organizations * Psychological Tests.

Bachelor Of The Arts, Psychology

As a student, I studied multiple psychological disciplines leading to my choice of Industrial - Organizational Psychology. Its.

Associate In Arts, Liberal Arts

Activities and Societies: Finger Lakes Community College Women's Soccer Team Played soccer. Residential advisor for over 70 students.

Certification In Grant Writing

grant writing, continuing education credit