Provide support to the CHRO and executive team in managing daily operations and strategic initiatives in a highly confidential manner.• Manage complex calendars, scheduling appointments and telepresence calls, assisting in business planning and time management.• Organize and execute company events and meetings; including logistics, catering, audiovisual setup, and meeting notes.• Act as liaison between executives and internal/external stakeholders, ensuring effective communication.• Research, prioritize, and follow-up on incoming issues and concerns addressed to the CHRO, including those of a sensitive or confidential nature; Determine appropriate course of action, referral, or response.• Coordinate global travel arrangements for maximum cost effectiveness - processing visa applications, adhering to security travel advisories and charter travel arrangements.• Draft communications, presentations, and reports for executive review.• Serve as strategic partner, proactively assessing project timelines to drive process improvements and productivity.• Streamlined administrative processes, resulting in improved efficiency and productivity.• Assist with budget tracking and expense reporting.• Site representative for cross-business functions.

Provided full range of support services to the Vice President of Customer Care to include but not limited to calendar management, travel arrangements, correspondence, confidential file management, event planning, reporting, and problem resolution. Supervised team of administrative and report analyst employees.- Scheduled and maintained travel, meetings, training, conference calls, and webinars.- Monitored email and acted as liaison between senior leadership, management, and frontline employees.- Managed budget, monthly variance file and attendance in monthly financial review.- Partnered with workforce management maintaining headcount file.- Supported Government Affairs team with Chamber events.- Managed vacation schedules and reconciled expense reports.- Prepared excel reports, presentations, and meeting minutes for leadership and special events.- Coordinated with other departments to ensure execution of workflow.- Collaborated closely with the management team by performing research, data collection, statistic compilation, and document generation as necessary to complete special projects.- Produced high-level communications ranging from confidential to policy and procedures.- Communicated with employees at all levels of the organization to gather or convey information.- Provided recommendations and implemented processes and procedures that increased operational efficiency; managed daily functions of the office and premises, including $1M expansion remodel.- Enhanced and cultivated company culture for employees by leading internal Incentive Program.- Provided and coordinated team building events for the management team.- Updated and maintained headcount, org charts, and distribution lists.- Monitored cost, purchaser for site supplies, and managed $30M budget.- Managed Interns and Administrative employees.- Conducted general office duties and maintenance such as faxing, copying, scanning, and mailing.

Supported multiple Consultants with preparation and modification of documents, including correspondence, reports, drafts, memos and emails to clients.