Danielle Malone Email & Phone Number

New York City Metropolitan Area

MTS Pro Services provides IT support, service, network security, help desk, and SaaS tools for Mac and Windows. Clients range from boutique shops to some of the world’s largest companies like Microsoft, Apple, Cisco, Sophos, Quantum, and Adobe.• MTS Pro Services identified a need for an Account Manager to organize their clients’ projects, communication, and responsibilities. Was promoted to this role as a team of one, serving as the only Account Manager for the entire company. After a year, the Account Management Team increased by 500%.• Managed 12+ large corporations with diverse backgrounds on device management enrollments, monthly reporting, communicate timelines and development on complex projects, such as implementing Okta, InTune, Security Audits, Password Protections, MFA, and more. Provided timely updates on inventory, hardware recommendations and sales reports.• Generated structure workflows between clients and MTS teams, developed operational metrics to generate pulse relationship and shareable spreadsheets with clients for constant communication to address any concerns in a responsive manner.• Analyzed data regularly to predict upcoming trends and continually identified new opportunities for efficiency development, product placement, security monitoring to be deployed. Researched and tested new SaaS tools to be implemented in the organization based on clients’ concerns.

Etsy

Etsy is a global online marketplace, where people come together to make, sell, buy, and collect unique items. We're also acommunity pushing for positive change for small businesses, people, and the planet.• Opened an innovative, trending, high demand e-commerce Etsy online shop, sharing featured products on blog posts andsocial media post with over 1,000 highly rated satisfied reviews.• Formulated and implemented digital marketing plans such as incorporating SEO keywords, social media platforms, videocampaigns, collecting and analyzing customer feedback, and developing surveys.• Increased product revenue by 105% within one year from implementing a customized marketing strategy.

New York & New Jersey

As a Creative Pro, the main role at the Apple Store is that of instructor, whether guiding small groups to learn or helping individuals’ complete projects. Relies on presentation skills to serve as a facilitator, helping users get set up, get trained, and get going.• Delivered and presented in-depth structured training sessions to various audience on creative, business, and productive software, enriching their overall Apple Store experience, offering customizing creative solutions for their everyday needs.• Champion and mentored over 100 staff members through constructive feedback to develop long-term career goals, performed new hire onboarding to set them up for success, launched wellness plans and campaigns to reduce stress, boost morale and increase productivity and performance.• Benchmarked sessions delivered, audience attendance, same-day sign up, user experience rating & feedback, and topic/time various. Integrated feedback, strategically scheduling

Greater New York City Area

Razorfish creates unforgettable experiences that connect and enrich people's lives through digital marketing transformation.• Maintained up-to-date knowledge of latest SEO keywords and tools. Responsible for integrating this research in 5 sizable clients’ social media posts, contests, and news releases to increase engagement with customers.• Gathered website traffic, analytics, likes/dislikes to build an original marketing campaign that targets the client’s demographic audience and confirms their overall message is being communicated across audiences.• Stayed tuned into any potential PR crisis that would need to be defused and managed.

Master’S Degree, Marketing, 3.8

Bachelor Of Arts, Marketing, Advertising And Graphic Design

Certification

Education record

C.E., Advertising And Branding

Master Of Arts - Ma, Business, Management, Marketing, And Related Support Services