Danielle Maher Email & Phone Number

Brookfield, Wisconsin

* Direct and supervise a staff of fifty associates * Completion of daily administrative duties such as personnel files, rewards, programs, scheduling and requisitioning* Collaborate with departmental managers for master reports * Interface with Director of Outlets, executive chefs, fellow hotel managers, and general manager of the hotel to ensure proper operations* Implement disciplinary procedures and performance reviews * Oversee and manage the day to day operations of four outlets * Conduct training for staff on a array of subjects to promote development * Lead service team to perform within set standards, providing guests with exceptional service* Responsible for adherence to hotel guidelines, policies and procedures * Interaction with all guests to ensure satisfaction and provide managerial presence

* Performance in high-stress environment, manages multiple tasks at once* Demonstrates a high level of customer service skills, understands and anticipatescustomer service needs and delivers high-quality results* Maintains a strong oral communication with management and coworkers

* Set up events, interacted with customers, organized materials and human resources* Trained new employees

Learned to work with a wide variety of people, handled money, communicated withcustomers* Promoted to sales specialist

• Communicated directly with parents, coordinated with head of summer programs director• Evaluated student performance, relayed information to parents, made recommendations to improve program • Taught tennis, organized class schedule and plan

Bachelor Of Arts, English

Activities and Societies: Club Tennis Member, Active Minds Member

Bachelor Of Arts, English