Danielle Mcbride Email & Phone Number

• Answer questions and resolve provider’s and administrator’s issues based on phone calls and emails.
• Data entry for providers
• Assisted providers with signing up for ACH, Virtual Credit Card
• Troubleshooting problems with providers and administrators
• Handle extensive files dealing with the provider’s personal information.
• Handling calls through five9 and salesforce.

Jacksonville, Florida, United States

• Answer questions and resolve issues based on phone calls and letters from all constituents, explainingmember’s rights and responsibilities
• Process claim referrals, new claim handoffs, nurse reviews, complaints, grievances, and appeals.
• Handle extensive file review requests, assisting in the preparation of complaint trend reports.
• Review procedure codes and medical history utilizing ACAS.
• Data entry for new or old claims, dentist reviews, complaints (member/provider), grievances and appeals(member/provider).
• Scheduling new/existing members’ patients for appointments, follow-ups, and consultations.

United States

• Provide prompt, accurate, thorough, and courteous responses to all customer inquiries.
• Perform research as needed to resolve inquiries.
• Troubleshoot problems and resolves a range of customer issues timely and satisfactory.
• Efficient with medical benefits.