Received, processed, and verified customer orders using internal ERP systems and customer purchase order processes, ensuring accuracy and timely delivery. Owned the customer service process, fostering strong communication with Service Centers and Branch Offices via phone and email, and developing long-term relationships for repeat business. Managed multiple Service Centers and customers across the U.S., coordinating logistics and operations to ensure smooth execution of projects and deliveries. Led project management efforts by participating in weekly planning strategy meetings (via Teams), ensuring alignment of business goals and timelines across all stakeholders. Built and scheduled truck shipments in ERP systems to ensure timely and efficient delivery of materials to service centers and customers.Customer Resolution & Escalation Handling: Acted as a primary point of contact for customer issues, resolving conflicts quickly and effectively to maintain high levels of customer satisfaction. Led Kaizen events to improve operational efficiency, resulting in process improvements that enhanced customer service and logistics workflows. Inventory Management & Bill of Materials: Oversaw inventory management for materials, processed Bill outs, and sent shipping documents to service centers/customers to streamline order fulfillment. Managed returns, credits, and adjustments to ensure proper handling of discrepancies, maintaining a focus on process accuracy and financial control. Created and maintained detailed reports and spreadsheets, contributing to strategic planning initiatives by providing data-driven insights for continuous improvement. Directed freight management operations, ensuring cost-effective and timely deliveries, and collaborated with logistics teams to optimize supply chain processes.

Coordinated with client contacts to manage case investigations during contact tracing efforts.Collaborated with internal teams to initiate additional CRIA case management when necessary.Led contact tracing alongside supervisors and case investigators within Axiom case management systems.Conducted sensitive interviews with a focus on emotional and cultural awareness.Accurately collected and recorded data using Salesforce CRM software.Ensured compliance with Health Department regulations and HIPAA guidelines.Delivered comprehensive case investigation reports and findings to clients.Managed case inquiries and provided customer-facing support throughout the process.

Managed invoicing for 20 Project Managers, handling domestic and international revenues averaging $7 million per month.Oversaw Accounts Receivable, Collections, Lump Sum, and Time & Material billing, ensuring contract accuracy.Collaborated with project controls to resolve variances between project control and accounting reports.Processed time sheet transfers across projects and analyzed billable expense reports for invoicing accuracy.Led month-end processing, account/bank reconciliations, and conducted budget analysis using detailed spreadsheets.Coordinated company events, ensuring seamless planning and execution.