Danielle Mcfarlane Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Adminstration/PA

Albany, Auckland, New Zealand

In my current role as Customer Service Representative, I act as thefirst point of contact for all prominent customer correspondence,queries, and complaints; providing appropriate solutions as required.Additionally, I provide information to clients and brokers concerningapplications and existing home loans.Some of my key achievements so far include:• Praised by senior stakeholders for winning the 2021 Team of theYear Award• Successfully navigated the COVID-19 strategy to ensure a continuallyproductive environment• Improved overall team performance through the provision oftraining and support to colleagues• Ensured all processes met notable regulations by conductingconsistent compliance checks

Albany, Auckland, New Zealand

Processed customer sales through to successful completion, whiledocumenting all call information according to prominent standardoperating procedures, and upselling and cross selling products andservices where appropriate.

Mairangi

Efficiently performing inventory management and control, cash handling functions, waste control, and maintaining health and safety standards. Developing a high performing team by leading therecruitment, interviewing, and training of new employees. Monitoring and ensuring adequate stock, appropriately replenishing, ordering, invoicing and investigating stock issues. Creatively performing retail store formatting, merchandising shop floor and promotional set up. Organising opening and closing duties, following cash management and banking policies, and overseeing all cash handling, banking and managing the staff roster. Ensuring animal care and welfare provided within comfortable, safe, clean and secure store conditions.Notable achievements in this role include: Strategically delivering Business Administration, reporting to SM & GM store operations and maintenance, leading the store team of 10, providing support in managing, planning, and maximising productivity and profitability Demonstrating exceptional leadership skills by driving sales and achieving store sales targets and the KPI’s continuously Played a key role in the achievement of the NZ store of the year in 2017 at the NZ Petstock awards, Australia

Fernhill

Spearheaded team efforts in maximising sales, delivered service excellence through face to face customer service, proactively sourced and developed new customer relationships. Efficiently managed daily operations, increased sales and efficiency through driving and motivating staff members to achieve store sales targets and KPI’s. Set up sales plans based on competitive analysis, invoiced customers for products, and processed customer returns, exchanges and orders. Proficiently monitored and managed stock levels, appropriately replenished, planned and initiated promotions and performed weekly stock-takes. Monitored and ensured adherence to health and safety regulations and quality procedures. Maintained overall accountability for the store in the Shop Manager’s absence, and routinely coached trained and developed new staff and team members.

Auckland Airport

Proficiently organised opening and closing duties, followed all cash management and cash register policies and ensured proper cash management practices were followed by the shift team. Provided oversight to all daily operations of the industrial kitchen, food preparation and presentation, delivered excellent customer service, and warmly welcomed and greeted customers. Supervised staff by counter and food court floor & handled recruitment, staff training & development. Oversaw and coordinated daily activities, ordered supplies, streamlined workflow, supervised financial operations and organised promotional events. Prepared daily roster for staff, performed cash handling and banking and invoiced customer orders for goods. Investigated customer enquiries and complaints, handled reported incidents, and took corrective action to eliminate potentially problematic practices.

St Lukes

Provided high quality customer care, courteously welcomed and greeted customers and seated them. Assisted with the preparation and presentation of food to customers, delivered excellent and prompt service and correctly dealt with sales & cash payments from customers.

New Lynn

Delivered exceptional customer services, excellent and prompt service, courteously took orders from clients and served food and beverage products. Accurately handled cash payments from customers and maintained a neat and a clean environment in adherence to health and safety requirements.

Foundation Studies Level 3

Education record

Education record

Education record