Danielle Meehan Email & Phone Number

Limerick, Ie

Limerick, County Limerick, Ireland

Maintained content on AMCS Academy hosted on Skilljar Learning Management System (LMS).Designed and implemented innovative customer-facing training for AMCS SaaS products.Created comprehensive technical certification programs for customer, internal stakeholders, and partners featuring video lessons, interactive software simulation exercises, and exams to enhance practical learning and engagement. Utilised tools such as Camtasia, Vyond, Articulate Rise, and Storyline to produce engaging and interactivetraining materials. Developed training content development processes and designed templates for team members to create interactive training. Mentored team on best practices for creating engaging learning content. Collaborated with cross-functional teams to successfully implement Skilljar LMS migrating from Cornerstone on Demand, resulting in increased customer satisfaction, and reducing administrative costs. Effectively engaged with customers and internal stakeholders to capture business, learning, and assessment requirements. Developed detailed learning personas to gain insights into training target audiences, enabling the design of tailored, impactful training content. Spearheaded the design and development of the user interface (UI) for AMCS Academy.

Limerick, County Limerick, Ireland

Dedicated to optimising the learning experience, I specialised in planning, designing, updating, and managing eLearning content through tools like Camtasia, Vyond, Articulate Rise, and Storyline. My responsibilities extended to ensuring Cornerstone LMS is updated with training records, agendas, employee details, and customer details. I actively contributed to the content delivery process by creating, maintaining, and promoting learning programs. Additionally, I offered crucial administrative support to the Head of Customer and Product Learning, overseeing the instructor-led training process by scheduling events and tracking attendance. I collaborates with various departments to spearhead the development and coordination of impactful training initiatives.

Cork, Munster, Ireland

I contributed to the European HR Cloud Recruiting Team, specialising in Enterprise Applications, Digital Transformation, Analytics, and Project Management. Successfully placing Senior Level Consultants in leading platforms such as Workday, SAP SuccessFactors, Cornerstone, ADP, Kronos, and SAP Concur, I covered diverse aspects of the project lifecycle both independently and as a collaborative team member.

County Cork, Ireland

I strategically leveraged opportunities to drive customer engagement with online withdrawal processes, standing order management, and customer static amendments. Proactively educating clients on KBC's evolving digital solutions, I played a pivotal role in fostering digital enablement. Collaborating with the UX team, I identified customer issues with the app and recommended design enhancements. As the Hub's digital expert, I spearheaded the upskilling of colleagues and consistently delivered exceptional service by taking ownership of customer queries and inquiries, ensuring the highest standards of individual attention.

Worked as part of a team to achieve targets. Listened to customers to advise them on suitable products. Merchandised shop in accordance to base line standards .Counted cash at beginning and end of each shift.

Limerick, County Limerick, Ireland

Trained new presenters to structure a show and use SAM Broadcaster efficiently, as well complying with Limerick City Community Radios on air policies. Produced, recorded and presented ‘The Metal Show’ complimented with Mixcloud and social media strategy. Researched news, sourced and organised material for various shows. Managed pre-recording programme scheduling. Produced, formatted and edited “The Entertainers” show

Bachelor Of Science (Bsc) Music Media And Performance Technology

• Web Development • Human-Computer Interaction • Visual Coding • Digital Video Fundamentals • Project Management And Practice • Digital.

Postgraduate Diploma, User Experience Design And Applied Innovation

•Ux – User Experience Design •Consumer Behaviour & Digital Markets •Innovation and New Product Development •UI – User Interface Design.

Certificate, Training And Development

Train the trainer course. This course outlined the concepts and theories underlying the delivery and evaluation of training interventions..

Professional Diploma, Ux Design

Activities and Societies: •User Research •User Goals •Structure and Navigation •Interactions •Design Principles •Mobile •Workflows.