Danielle Moore Email & Phone Number

United Kingdom

Milton Keynes, England, United Kingdom

Having transformed the performance within a number of our teams including product management, support and professional services, I was promoted to the board, allowing me to have a broader impact on the overall business performance. As VP of Client Services, I am responsible for all of the customer-facing teams and relevant strategies. I am also actively involved in the best-practice work streams across the wider group and was selected for the group’s talent development program based on my contribution.

Milton Keynes, United Kingdom

Responsible for the Customer Support Team and Professional Services / Project Management and Delivery Teams.

Milton Keynes, United Kingdom

Responsible for the successful running of the Customer Support Team and the Product Development.

Milton Keynes, United Kingdom

Leading a team of Product Managers, Developers and QA's through the exciting journey software products take from conception to launch.

Stratford-Upon-Avon, Warwickshire, United Kingdom

• Successful completion of many software projects from Business Analysis to Delivery• Taking responsibility for the relationship and project delivery of our SAAS and bespoke software solutions for major blue chip and public sector clients• Maintaining regular contact to ensure the best possible client experience• Being accountable for projects and making sure they meet the set SLA agreed contract requirements• Upselling additional solution and managing the process from proposal to delivery• Managing the project financial limitations based on the agreed proposal specification and contract• Coordinating the internal stakeholders including the configuration team and software development partner

I proactively helped to improve the ediTRACK customer experience and ensured users derived maximum value from the system and customers achieved their business goals.My role was to engage with customers and drive user adoption and satisfaction to help ensure customer retention and revenue growth.

Originally hired as a Client Manager I excelled during my induction period with the Technical Support team and was retained as a Technical Project Manager for our proprietary visibility system. Liaising closely with the Technical Development Team and Client Managers, my role combined my background of working both for a major retailer and 3pl to capture and respond to customer requirements. This involved project management, demonstrations, process mapping workshops, technical scoping documents and on-going support.Key Achievements:  Project managed the implementation of 6 new customers and 4 upgrade programs Supported the successful award of new business across Europe through demonstrations, process workshops and training sessions Improvement of average response time on help desk tickets from 15 days to 5 days Championed operational efficiency within the system leading to several enhancements and significant internal time-savingsMain Duties: Project management and systems configuration for customer implementations Scoping of new functionality to meet customer requirement or deliver general systems improvement Systems demonstrations and training to all levels within the customer and internal organisation Member of the Technical Development Steering Committee helping to define the strategic direction and development roadmap Day-to-day support of allocated customer sites and performance measurement for the technical support team

Swindon, United Kingdom

Key Achievements:  The 100% completion of the KPI pack and presentation to the key stakeholders within WHS I received employee of the month for my work on changing WHS from DHL to a carrier neutral set up. I created new ways of working and documented this by writing a new SOP. I worked closely with the DC’s and the shipping lines and am proud to say the new service switched over without issue.  I was heavily involved in forecasting and budgets and have successfully forecasted the last year, streamlining reports and creating new and more efficient ones.Main Duties: Management of the order book and product movements across all modes, ensuring SLA’s for end to end delivery performance are defined, monitored and achieved globally. Tracking landed cost performance and driving value initiatives to ensure cost savings in the supply chain are maximised (dead freight, consolidation, top off being prime examples). Managing carrier relationships directly including rate negotiation, origin communication, performance measuring, and conducting regular service review meetings.. Forecasting and budget creation in support of Supply Chain for carrier, intake, resource and transport planning.

Swindon, United Kingdom

Assistant Distributor/Promoted to Distributor  Using forecasts and systems to forward plan stock requirements, place orders, track deliveries and transfer stock to stores.  Daily monitoring of sales, store availability, warehouse intake and throughput Negotiation and non-conformance handling with suppliers while sustaining a healthy relationship Maintain a high level of communication with the team and updating the relevant persons on any issues with stock

Managing And Managing People, Business Management, Grade 2 Pass

Started a Professional Certificate in Management as an entry qualification to the MBA

Education record