Danielle Morello Email & Phone Number

* Inspect carry-on luggage items by using Smith x-ray machine, to determine if items need secondary screening.* Screening passengers using either the Advanced Imaging Technology or Walk through metal detector.* Provided universal pat downs when needed.* Demonstrated a working knowledge of policies, procedures, and standards upon the federal checkpoint* Conducting searches in carry-on luggage for any prohibited items.* Checking passengers' tickets to ensure that they're valid.* Examining personal documentation such as driver's license or passport to ensure if it is valid.* Test baggage or person for any explosive material using specialize equipment.* Provide directions and respond to passenger inquiries.* Assisting in the efficient flow of passengers through screening checkpoint.

Responsible for handling and verifying large amounts of money.Assisting customers with refunds, exchanges, adjustments, and questions.Handling multiple services such as postal, lottery, western union, and money orders.Having to follow the Patriot Act and learn to become aware of any suspicious activity and behaviors.Experience with SAR(Suspicious Activity Report) and CTR (Currency Transaction Report).Proven ability to answer customers’ questions and give information regarding the company procedures and policies.Resolving customer complaints.Answering and directing calls.Accurately process sales using cash registers, scanners, or equipment.Experience with VeriBalance.

Certificate, Homeland Security

Bachelor'S Degree, Criminal Justice, 3.8