Rapid Implementation Team - dedicated to handling integration requests and tasks that need to be completed within a 48-hour SLA.- Assisted in completing incoming and outdated inventory requests. Bringing down the total remaining by 80% within the first 2 months.- Coordinate correspondence between clients and trainers.- Accurately input and maintain customer activity using Salesforce CRM.- Maintain client data by composing Oracle SQL queries for UI requests.- Training members new to the team on all the job duties related to this role.- Export Email Queue, Module Upsells, Module Removals, Carfax Integrations, Autotrader liaison, Deactivation Research/Removals, ad hoc syndication projects.- Interim Team Lead while manager is PTO. Duties include, answering team questions, assigning upsells out to team members, answering questions others teams may have.- Stretch Project: Syndication Team. April 2024 - June 2024 Assisted the Synd.Team while they were backfilling positions on their team. Duties included; IP Upsells, AB Upsells and Basic Snaplot Upsells.

- Provide software/technical support to client users in a high call and email volume environment.- Answer 20-30 inbound calls per day while providing excellent and quick product knowledge to car dealers.- Accurately input and maintain customer activity using Salesforce CRM.- Maintain client data by composing Oracle SQL queries for UI requests.- Earned a 92% on the Training Final Exam that covered 4 weeks’ worth of content material.

Project 1 – myQ Auto Reference APK- Assisted in building out the reference APK by using Kotlin to refactor the initial code with the addition of Activities- Implemented Login Feature by building out the “Login Screen” as well as connecting to the API- Overall made the development of the Demo App easier by implementing modular code baseProject 2 – Safe Remote Start Demo App- Built an app that utilized Cameras to help safely start a car remotely (theoretically)- Using Kotlin to Create the User Screens, Connect to Camera API, Connect to Garage API and Notifying if Car is on or Garage is open/closed- Created a working Proof of Concept that the team plans to demo at CES 2020

Exelon Corporation is America’s leading Fortune 100 Energy Provider headquartered in Chicago, Illinois. I was selected to participate in Exelon’s 2018 10-week Summer IT Intern Program.•Functional Area Baseline Deep Dive Prep & Analysis: Developed materials utilized in Baseline Deep Dives. Identified similarities and oddities within each Functional Areas Baseline Deep Dive data and metrics documentation.•Baseline & Project Process Mapping: Created robust and detailed process documentation to be used by future contractors/employees•New Financial Management SharePoint Site Development Utilizing ShortPoint: Assisted in development of SharePoint site that included creative design and logical flow•LRP Ad Hoc Assistance: Help create select slides in the deck that otherwise would have caused the team late Friday work. •Various assignments within the department: Assisted in the deployment of EU Governance Template to LRP Projects in Shibumi. Updated status of projects in PPM. Updated templates for LRP documentation in Excel then into SharePoint.

• Worked the information desk, assisting customers with finding books or genre sections, or ordering books online.• Stocked bookshelves and maintained alphabetical order.• Maintained a clean and organized information desk/area

ComEd is a subsidiary of Exelon Corporation, the nation’s leading competitive energy supplier. I was selected to participate in ComEd’s 2017 10-week Summer Intern Program.•Part of team that streamlined the monthly KPI submittal process for contractors, using a 3rd party data collection site. Once the data was collected, exporting into Power BI to be able to work with the visualization of the data.•Analyzed and Compared JULIE data with the economy to find a correlation. With the correlation found, the team can be better prepared for the next month or year for supplies needed.•Delegated a group of 5 interns to create and present a safety message on a weekly basis. Besides learning about ComEd safety for the being in the field, I also gained experience in leading a team.•Sustained an organized list of 50+ contractors' information. Keeping track and updating information at a moments notice. Calling contractors to notify them about the new application that was being implemented.•Updated naming convention for dept. SharePoint site for better searchability. Working with SharePoint gave me more exposure with this application, which was new to me at the time.

Joliet Junior College, a community college based in Joliet, Illinois, is the first public community college founded in the United States.•Gave PowerPoint presentations on various important information about the school such as the school’s academic program, free tutoring services and how to sign up for classes. •Walked students through class registration, and various school technology to help them understand how to use school technology successfully. •Gave tours around the school and fostered a relationship with students to ease their pressure. •Organized Packets and documents to be distributed to new students.•Assisted in department related events outside of work hours

•Gave guidance to international students in their first year of college.•Maintained confidentiality between students.•Initiated group activities to help the students understand American culture. Ex. Thanksgiving, Christmas, Valentine’s Day, trips to Chicago.•Assisted in department related events outside of work hours.

•Assisted students with scheduling counselor appointments, answering questions in person and over the phone.•Maintained confidentiality of student records in a professional manner.•Assisted students with looking up classes, adding/dropping classes online and overall navigation of the school’s website.•Maintained inventory of flyers and forms by ordering more copies or making copies when needed. •Maintained a clean and well operational office by stocking printers, fixing flyers and troubleshooting computers.•Assisted in department related events outside of normal work hours.

•Assisted customers with ordering if needed, questions or concerns, and any problems that may have occurred.•Demonstrated great memorization skills in a quick paced environment.•Displayed dedication to the company by offering to work outdoors in all seasons.•Took initiative in seeing opportunities to learn new stations