- Created detailed notes and updated client records and accounts on Salesforce.- Exhibited high energy and professionalism when dealing with B2B clients and staff.- Anticipated and prevented possible cancellations using company-provided resources and customer activity.- Made educated suggestions on improvements to processes and products that positively impacted retention.- Collaborated with account managers and provided suggestions for retention efforts.- Developed new strategies for handling customer complaints.- Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquiries.- Investigated and resolved customer inquiries and complaints quickly.- Maintained up-to-date knowledge of product and service changes.- Cross-trained and backed up other customer service managers.- Educated and trained new customers about software products, their features and benefits, completing follow-ups to ensure a smooth transition to using the software. - Promoted available products and services to B2B clients during service and account management calls.- Monitored accounts for licensing compliance and infractions. - Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.- Followed through on all critical inter-departmental escalations to increase customer retention rates.

- Hired employees and initiated new hire paperwork process.- Promptly corresponded with applicants and coordinated and conducted interviews.- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.- Evaluated strengths and weaknesses of candidates through effective screening processes.- Maintained filing system of current, prospective and future positions.- Elected Social Committee Head

- Recruited and retained top talent, with a focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.- Established objectives to offer team members a clear roadmap to help the company achieve overall goals.- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.- Submitted reports to senior management to aid in business decision-making and planning.- Managed store organization, maintenance and purchasing functions.- Created employee schedules to align coverage with forecasted demands.- Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.- Optimized store displays and appearance via strategic merchandising.

- Recruited, interviewed, hired and educated retail team to maintain optimal staffing levels.- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends in the West 49 and children's departments. - Generated spreadsheets detailing sales information.- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.- Monitored and replenished display inventory and restructured walls, mannequins, and displays according to available stock.- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.- Handled customer service by dealing with complaints, organizing stock and answering customer questions.- Liaised with retail manager to cultivate and maintain a positive and uplifting work environment and family-centric culture.

- Carefully interviewed, selected, trained and supervised 25 staff members.- Developed, implemented and managed business plans to promote profitable food and beverage sales.- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.- Purchased adequate quantities of food, beverages, equipment and supplies.- Built and leveraged community relationships to drive business and maximize catering programs.- Prepared for and executed new menu implementations.- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to the bank.

- Opened and closed the store at proper times for reliable services.- Managed and motivated a 20-member retail team to give every guest positive and memorable experiences.- Evaluated data on stock levels, customer sales and other factors assessed trends and reported on findings to help senior management make effective operational decisions.- Rearranged racks and shelving based on seasonal planograms.- Utilized product information and sampling to educate customers and assist in product selections.- Stored security alarm codes and keys and made routine code changes.- Balanced cash registers at end of shift and filled out necessary reports.