Danielle Mould Email & Phone Number

Shipley

To lead and manage a team of Customer Service Advisers with specific responsibility for thehandling all aspects of Housing Management, including but not limited to Rents, Collections,Responsive Repairs, Leasehold/Home Ownership, Welfare, Lettings & Resident Satisfaction.Working to deliver first contact resolution targets, to take ownership for customer satisfactionwith services and ensure the highest standards of customer service and care are provided toAccent customers through a variety of existing and emerging contact channels.

Burnley

To lead and manage the current tenant income recovery service and performance for theregion. To provide intensive management of higher level arrears cases, typically those that are dueto be referred to court.

Bradford

Bradford