Danielle Mueller Email & Phone Number

Attended regular meetings, events, and activities to make contacts used in the industry and learn more about the convention business.Awarded the PCMA Annual Meeting Scholarship for enthusiasm and interest in the hospitality industry.

Works closely with the Riverwalk Project Manager to promote the Riverwalk Consortium, gathering information for the creation of the Riverwalk A&E Guide, E-blasts, media contact lists, and promotional materials.Writes copy for press releases, and E-Blasts to promote consortium events for the Florida Grand Opera, Fort Lauderdale History Center, Stranahan House, Broward Center for the Performing Arts, and the Museum of Art Fort Lauderdale.

Assists customers in selecting outfits that match both their personal style and that meet their individual needs.Works with other sales team members to create an organized environment, and a time efficient check out.Answers calls, assists with locating merchandise, monitors fitting rooms, and provides personalized shopping experiences.

Serves as an information source for guests regarding all hotel and Disney property informationResponsible for gym membership sales, merchandise and beverage transactions, cash handling and revenue management and maintenance of gym facility.

Helped to plan the Mr. and Miss UCF Pageants through the attendance of weekly production meetings.Maintained an organized and professional production by seating guests and answering questions prior to the show, directing contestants to the proper locations during the show, organizing the backstage area, and providing necessary assistance with wardrobe, production equipment and show materials.Provided contestants with the proper information about event and assisted in answering questions, completing paperwork, and providing assistance during weekly rehearsals in an effort to build the Miss America Scholarship organization.

Assigned tables to create an evenly distributed workload, leading to greater efficiency and generated revenue.Greeted and seated guests in an upbeat, timely manner, generating business and loyal customers.Worked as Bar-back and Server Assistant when necessary.

Worked with community to obtain donation, sponsorships, and entertainment.Lead over 50 teams involved in a community event that raised more than $60,000 for cancer research, community programming, advocacy, and awareness.Responded to high volume of daily emails, and attended weekly meetings in an effort to provide guidance and direction to a planning team of more than 20 core members.Campus Activities Board/ Spectacular Knights

Assisted clients with coordinating and creating events at Epcot by providing food and beverage, entertainment, and audiovisual options to create a memorable guest encounter.Organized events through site visits, telephone calls, and meetings to maintain a seamless experience and provide customer satisfaction.Worked with Catering, Conventions, and Culinary teams in the creation of a banquet event order, which detailed specifications and helped create consistency and awareness of the overall events that were planned.Convention Services/Disney Catered Events Ambassador Intern Oct 2008- Jan 2009Assisted pre-event and onsite production, to provide smoother transitions between planning stages and event day for guests.

Scheduled appointments and service calls, answered customer inquiries regarding air conditioning and provided information to assist in informed decisions.Prepared the daily bank deposit from service calls conducted.Scanned paperwork and organized files electronically to create a green, space efficient, work environment.

Main Campus Performed office duties for the Campus Life Department and Student Development and Enrollment Services Assistant.

Guided patrons to locations around the theater using the extensive knowledge of floor layout and theater services.Maintained guest and performer safety by seating guests at appropriate times during a production in progress and providing a well-lit pathway through the use of flashlights.

Demonstrated professionalism by conducting guided tours of science center and running the virtual motion simulator attractions.Gave directions, answered questions, took tickets, and answered phones at the concierge desk.

Bachelors, Event Management With A Business Minor

Activities and Societies: American Cancer Society :Relay for Life Event Chair, Eta Sigma Delta Hospitality National Honor Society, PCMA.

Bachelors Of Science, Event Management