General Manager Enhance
CurrentQuality & Governanceo Key contributor in Clinical Governance and Practice Governance Customer Experience (PGCE) meetings. o Responsible for best practice delivery and quality improvement initiatives.Stakeholder Developmento Establishing an effective stakeholder agreement with the Intellectual Disability Rights Service for a specific service delivery opportunity that launched in August 2022 to assist with specialist psychological assessments for court diversion program. o… Show more Quality & Governanceo Key contributor in Clinical Governance and Practice Governance Customer Experience (PGCE) meetings. o Responsible for best practice delivery and quality improvement initiatives.Stakeholder Developmento Establishing an effective stakeholder agreement with the Intellectual Disability Rights Service for a specific service delivery opportunity that launched in August 2022 to assist with specialist psychological assessments for court diversion program. o Significant stakeholder engagement with long standing Senior Leadership involvement, gaining business objectives, including NDIS Audit preparation and completion. Operational Leadership:o Establishing and growing a sustainable evidence-based specialist behaviour support and allied health service across a diverse multi-disciplinary team (has consisted of psychologists, provisional psychologists, occupational therapists, registered nurses, speech therapists, behaviour practitioners and counsellor), in a heavily regulated sector. o Managing and providing oversight across all practice intake, onboarding and claiming. o Maintaining 85% the team through significant change of organisational ownership – by maintaining a positive team culture and a focus on best practice standards.o Established a comprehensive induction and training program to develop new behaviour support practitioners within a complex regulatory framework.o Development and delivery of varied specialist training internally and to external organisations in the sector.o The successful merger of two teams including integration of new procedures and enabling a positive team culture to grow.o Immediate telehealth introduction across all disciplines in response to Covid lockdown to ensure quality client care continued. Show less