Danielle O'Neal

Danielle O'Neal Email and Phone Number

Enterprise Solutions Advocate Tier 2 @ C Spire
ridgeland, mississippi, united states
Danielle O'Neal's Location
Fultondale, Alabama, United States, United States
Danielle O'Neal's Contact Details

Danielle O'Neal work email

Danielle O'Neal personal email

About Danielle O'Neal

Experience with the setup, configuration and troubleshooting of TCP/IP networks including but not limited to wired and wireless technologies, within a controlled lab environment and active networks using Cisco networking equipment such as Switches and Routers, using IOS 12.4 and the older CatOS.Experience installing, configuring, and managing Microsoft server 2003 with Active Directory, DNS, FTP, and Web Services.Experience installing, configuring, and managing a Linux network running Ubuntu server 10.10 and 11.04, implementing the use of Bind Server, Samba Server, ProFTP, DHCP Server, Appache and Print Services.Experience installing, configuring and managing Solaris 10 on the UltraSparc Platform and the X86 and x64 Platforms. Using Bind, Samba and FTPExperience with the setup, installation, and management of Smoothwall Firewall and pfSense Firewall.Experience with Data recovery; using a wide variety of tools to read damaged partition tables, and formatted drives, as well as the removal of malware and spyware.Experienced with hardware troubleshooting and parts replacement on laptops and desktop systems.

Danielle O'Neal's Current Company Details
C Spire

C Spire

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Enterprise Solutions Advocate Tier 2
ridgeland, mississippi, united states
Website:
cspire.com
Employees:
1314
Danielle O'Neal Work Experience Details
  • C Spire
    Enterprise Solutions Advocate
    C Spire Nov 2023 - Present
    Homewood, Alabama, United States
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  • Smartsource Technical Staffing
    Service Technician/Site Lead
    Smartsource Technical Staffing Jun 2015 - Present
    Various
    Travel to various locations in Alabama to do server and network refresh and upgrades. Supervise and direct technician’s onsite and assist with resolving any problems that may arise.Primary functions include backing up servers, swapping out servers and networking equipment and verifying functionality for continued business operation.
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  • Charter Communications
    Doj Rep Ii
    Charter Communications Feb 2018 - Nov 2023
    United States
    Provide support for field technicians, assisting with support for device activations and provisioning for installed equipment, assist by making corrections to customer accounts on customer approval for changes.Previous experience as RSC Rep 3 working with both customers and techs troubleshooting devices over the phone and assisting with cancelations and reschedules, other duties included TSR rep, assisting with filing outage tickets and calling cx to inform of outage as well as confirming services up and running in order to cancel existing service tickets.
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  • Charter Communications
    Rsc 1 Dispatcher
    Charter Communications Feb 2018 - Oct 2022
    Vestavia Hills, Al.
    Field Incoming calls from field technicians, provide assistance with closing work orders, assisting with equipment adding and removal, assist with change of service for customer. Contact customers in regards to appointments and confirmations when adding new devices to their billing.
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  • Apex Systems/Contract To Ascension Health
    Desktop Services
    Apex Systems/Contract To Ascension Health Aug 2016 - Sep 2017
    Birmingham, Alabama Area
    Provide Dell onsite Break Fix repair, prepare PC's and laptops for deployment using pre-built images, provide basic support for various other problems that arise and escalate to appropriate team when needed.Provide excellent and friendly customer support throughout multiple locations under the main hospital.
  • Adams Communication & Engineering Technology (Acet, Inc.)/ Contractor To Dva Oit
    Nsd/Tms Service Desk Specialist Tier 1
    Adams Communication & Engineering Technology (Acet, Inc.)/ Contractor To Dva Oit Feb 2015 - Nov 2015
    Tuscaloosa, Alabam
    Answer e-mails Voice mails, and phone calls to assist with problems related to VA TMS website, reset passwords and process domain transfers. Log incidents and tickets using Service Desk Manager (SDM); provide basic to intermediate instruction for administrative functions.
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  • Intratek Systems/ Contractor To The Dva Oit
    Nsd/Tms Service Desk Specialist Tier 1
    Intratek Systems/ Contractor To The Dva Oit Nov 2013 - Feb 2015
    Tuscaloosa, Alabama
    Answer e-mails Voice mails, and phone calls to assist with problems related to VA TMS website, reset passwords and process domain transfers. Log incidents and tickets using Service Desk Manager (SDM); provide basic to intermediate instruction for administrative functions.
  • Elite Line Services
    Gse Mechanic
    Elite Line Services Nov 2012 - Nov 2013
    Birmingahm, Al.
    Service Airline ground support equipment, manage equipment services to provide quick and efficient repairs and preventative service to equipment,provide exceptional customer service.
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  • Apex Systems
    Dell Service Technician/Contractor To Unisys Corp
    Apex Systems Jan 2010 - Nov 2012
    Charleston, South Carolina Area
    Onsite Dell Service technician, performing hardware replacement such as system boards, LCD screens, and hard drives. Services are performed on both Laptop and Desktop machines. Accurate tracking of miles traveled and time spent traveling as well as time spent repairing equipment.
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  • Mastec Energy Service
    Service Mechanic
    Mastec Energy Service 2008 - 2009
    Gaffney, S.C.
    Manage and maintain a fleet of trucks and equipment, as well as work with vendors to obtain purchasing accounts while maintaining the lowest possible cost on supplies. Log all repairs and services done to trucks and equipment. Created a listing of all trucks, trailers, and equipment by asset numbers that included; V.I.N information or serial number, type of equipment, and a listing of standard parts required for standard maintenance along with fluid capacities.
  • Allstate Crane Rentals
    Lead Mechanic/Shop Manager
    Allstate Crane Rentals 2007 - 2008
    Goose Creek, S.C.
    Manage and maintain a fleet of trucks and cranes. Coordinate repairs and have parts available for the day's work, also respond to service calls to insure maximum productivity from equipment.
  • Industrial Tractor
    Service Mechanic
    Industrial Tractor 2006 - 2007
    Ladson, S.C.
    Diagnose, repair, and perform Preventive Maintenance on John Deere equipment as listed in the work orders, also search for any recalls or bulletins that needed to be addressed on equipment being serviced.
  • United Rentals
    Service Technician And Lead Mechanic
    United Rentals 2003 - 2005
    Watertown, Ma.
    Respond to service calls at customer locations within the metro Boston area to provide service repairs to rental equipment to prevent excessive equipment downtime. Offer maintenance services to customer owned equipment as well. When not making road service calls help to maintain productivity within shop by helping to keep newly returned equipment serviced and inspected for future rentals. Offer assistance and advice to other technicians when needed.
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Danielle O'Neal Skills

Process Scheduler Firewalls Mobile Hydraulics Computer Hardware Digital Photography Smoothwall Dns Software Installation A+ Certified Electrical Troubleshooting Troubleshooting Hvac Comptia Network+ Certified Switches Linux Server Heavy Equipment Microsoft Office Microsoft Word Dcse Microsoft Excel Metal Fabrication Security+ Windows Xp Customer Service Microsoft Certified Professional Management Solidworks Project Management Cisco Routers Inventory Management Cisco Routing And Switching Pfsense Comptia Security+ Hardware

Danielle O'Neal Education Details

  • Ecpi University
    Ecpi University
    3.52
  • Blackstone Valley Regional Vocational Technical High School
    Blackstone Valley Regional Vocational Technical High School
    Automotive Technology

Frequently Asked Questions about Danielle O'Neal

What company does Danielle O'Neal work for?

Danielle O'Neal works for C Spire

What is Danielle O'Neal's role at the current company?

Danielle O'Neal's current role is Enterprise Solutions Advocate Tier 2.

What is Danielle O'Neal's email address?

Danielle O'Neal's email address is da****@****ail.com

What schools did Danielle O'Neal attend?

Danielle O'Neal attended Ecpi University, Blackstone Valley Regional Vocational Technical High School.

What skills is Danielle O'Neal known for?

Danielle O'Neal has skills like Process Scheduler, Firewalls, Mobile Hydraulics, Computer Hardware, Digital Photography, Smoothwall, Dns, Software Installation, A+ Certified, Electrical Troubleshooting, Troubleshooting, Hvac.

Who are Danielle O'Neal's colleagues?

Danielle O'Neal's colleagues are Wesley Moore, Earnest James, Stacey Lindley, Alan Boesel, Vernon Holiday, Scooter Day, Jayce Tack.

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