Business Analyst for the SCDMV Office of Inspector General (OIG). Primary focuses include identifying, communicating, and coordinating implementation, enhancements, and integrity of applicable systems, database, files, reporting (Power BI, Dashboards, Excel, SQL, etc.), and process changes for multiple business units. Needs may be identified through new or updated legislation, agency initiatives, auditing and analytics. Must remain informed of and be able to interpret South Carolina and U.S. laws and regulations, discuss with various units across the agency, including legislative affairs and general counsel, and ensure processes and systems are in compliance with the law and regulations. Consistently collaborating with other business areas to remain informed of ongoing and upcoming projects and issues, and ultimately enhancing cross-business area functions.Working closely with peers, management, and senior leaders within IT and all other agency business areas, along with vendors and other external stakeholders to determine needs, develop business specifications, and ultimately ensure the successful execution of new or adjusted programs through testing, regression, IVP, UAT, training, and more.

Business Analyst for the SCDMV Office of Inspector General (OIG), identifying, communicating, and managing systems, database, files, reporting (Power BI, Excel, SQL, etc.), and process changes for multiple business units based on needs whether it be in response to new or updated legislation, agency initiatives, or desired enhancements.Consistently collaborating with other business areas to remain informed of ongoing and upcoming projects and issues, and ultimately enhancing cross-business area functions.Working closely with peers, management, and senior leaders within IT and all other agency business areas, along with vendors and other external stakeholders to determine needs, develop business specifications, and ultimately ensure the successful execution of new or adjusted programs through testing, regression, IVP, UAT, training, and more.

Hybrid Account Manager and Case Builder role for premier direct clients, managing the implementation process for new clients from start to Go Live, and providing dedicated support and service thereafter. Auditing and loading system with client’s historical employee demographics and benefits related data.Configuring clients’ cases and collaborating with internal teams to meet all servicing expectations for functionality, ACA, ASC ANSI 834 / EDI feeds and/or API (various vendors including insurance carriers & payroll companies), and more.

My role as an Account Manager for an employee benefits software company includes managing new client implementations, organizing system programming for annual enrollments, and offering ongoing support to clients with their employee benefit offerings, eligibility, qualifying events, COBRA, ACA, ANSI 834 EDI files, and more.I conduct software user trainings for Human Resources teams and broker partners who utilize our system.Other responsibilities include initiating and partnering with IT teams on electronic file feed implementations in order for our system to send employee demographics, eligibility, and current membership data to insurance carriers for timely insurance policy issuance, maintenance, and termination. Additionally, I partner with payroll vendors and our team to establish API integrations.I am remote and speak with all parties via phone and video calls.

Project manager for a book of business for which we manage their employees’ benefit eligibility on an ongoing basis including their initial on-boarding with our benefit admin system and annual / open enrollments. Duties included partnering with data, programming, creative, and customer service teams to build and maintain a benefit admin system for each assigned client; creating communication material for employees such as required notices and benefit guides to assist with making their enrollment decisions; planning and managing timelines for our electronic eligibility file feeds (such as ANSI 834 EDI); working with carriers to resolve any inquiries or discrepancies related to our file feeds; also partnering with carriers and brokers to coordinate open enrollment electronic file delivery; consistent communication with assigned assistant solution manager to ensure that all areas of services are running smoothly for each.Other Account Management duties included: - Being responsible for drafting a setup guide in order to build each client’s Benefitfirst website, file feeds, and communication materials. - Manage annual enrollments for current clients and also the onboarding process for new clients- Evidence of Insurability / statement of health procedures- Reviewing payroll files to ensure accuracy with employees’ eligibility and payroll deductions- Age reduction maintenance- Work with insurance carriers to resolve any errors or respond to inquiries regarding our clients - Utilize various Microsoft Office programs to complete tasks and build client communications- Communicate with clients via phone, email, and webinars on an ongoing basis- Manage Qualifying Life Events- Backup Call Center assistance for technical support, benefits enrollment, and more- Work with other departments such creative development, IT, and sales to ensure the satisfaction of our clients

I managed the member experience of the call center for a mid-size, local and not-for-profit credit union. Focuses included coaching and training for each representative on the customer service team, time management, sales, lending pre-screening, personal finance advisory, and more. Security and accuracy was managed through detailed training and consistent follow-up. In addition to team development and management I was responsible for providing quality member service including attaining monthly sales goals. I was consistently a leader in sales within the credit union which is measured by a monthly "Above and Beyond" statement. Other aspects of my job included record keeping, paperwork retention, outbound calling, managing the contact forms and secure e-mails for the Credit Union as a whole.Accomplishments:Top performer in cross-sells. Completion of certifications5-Star Management Training GraduateCommunity Involvement:Walk for Life ParticipantCredit Union NC/SC Chapter MemberHarvest Hope Food Bank participantLexington Kids Day

Overall store management, reported to General Manager. Focuses included team building, performance development, goal setting, sales, merchandising, creating effective schedules, cash management, gap management, marketing, recruiting, hiring, training, and more.Community Involvement:Relay for Life Team CaptainWalk for Life participantLexington Kids Day volunteerLexington YMCA

Team building, customer service coaching, sales, cash management, administrative duties, over-the-phone sales, time management, hiring, trainingSome Highlights Include:I achieved great success with a new role of over-the-phone sales associates, we made district top performance lists multiple times over. Received a great, passing score for all Administrative audits which included personnel files, safe accuracy, bad debt reconciliation, and more.I was an expert in my role, contacted by associates at various levels within the company both district and company-wide for best practices and for help with complex issues.My full-time associate was promoted to my role when I left it for a promotion.