Danielle Pride Email & Phone Number

Charlotte, North Carolina, United States

 Lead individual client projects focused on survey design and sampling strategies. Serve as the primary liaison between clients, the Press Ganey account team, and other stakeholders. Oversee the setup and maintenance of data collection and reporting for Press Ganey Member Experience products. Update survey designs based on client goals and feedback, ensuring alignment with client expectations. Manage project timelines to ensure on-time survey launches, completions, and reporting. Conduct quality control (QC) on survey programming and reporting across various platforms. Lead pre-launch testing and kick-off calls to establish clear client expectations. Track response rates and sampling to maximize data collection and achieve client goals. Provide regular status reports and client support, addressing service failures and implementing recovery strategies. Develop relationships to identify opportunities for value-added services that delight clients.

 Create, develop, and facilitate ongoing updates to project formats within internal system. Including editing respondent data, quality checking project data and layout, establishing correct information is being utilized within the project’s dashboard.  Use analytical skills to deduce sampling strategy. Track response rates, minimum, and sampling to maximize data collection and achieve client’s goals with respect to use of data. Solve problems related to errors in data collection and reporting. Provide support for service failures/recovery. Act as an effective member of a team and cross-team product group. Build and maintain relationship with the primary account manager and facilitate a collaborative team environment to break down barriers for our clients’ and their information. Train and mentor incoming specialists. Participating in cross-departmental trainings and meetings.

Lancaster, Sc

 Assess risk and manage safety threats to children who may have experienced abuse and / or neglect. Gather and assess information, conduct interviews, engage children and families in development of safety and treatment plans, and assess necessary resource services. Thoroughly document activities for the case file and ensure needed services are linked to care providers. Participate in supervision and legal consults, prepare court documents, collaborate with law enforcement and service providers, and testify in court. Maintain client and family’s rights in compliance with State and Federal laws. Adopt, implement, and promote agency values and philosophy in the course of employment with the agency. Attend mandatory trainings that adhere to certification.

Charlotte, North Carolina, United States

 Third party company that managed and engaged in reporting critical issues regarding human resource issues within a company. Utilizing established models to ensure customers’ concerns were properly reported. Answering high volume of calls through the call center.

Bachelor Of Arts - Ba, Psychology

Associate Of Arts - Aa, Psychology