Managed Services Ambulatory Senior Analyst
CurrentCertified Epic Ambulatory AnalystCertified Epic MyChart Analyst• Performed as application lead, technical lead and project manager• Ambulatory resource and builder for new department build and on demand projects• Provide discovery, post go live and maintenance support• Conduct and available resource and mentor for ticket review and office hours• Expert in troubleshooting tickets and investigating build• Expert in suggesting and implementing standardization and… Show more Certified Epic Ambulatory AnalystCertified Epic MyChart Analyst• Performed as application lead, technical lead and project manager• Ambulatory resource and builder for new department build and on demand projects• Provide discovery, post go live and maintenance support• Conduct and available resource and mentor for ticket review and office hours• Expert in troubleshooting tickets and investigating build• Expert in suggesting and implementing standardization and best practice• Expert in OneNote pages, tipsheets, workflow processes and Visio• Ability to provide support to multiple clients at a time while navigating different ticket systems, change control and organization processes• Proficient in lab error queue work• Provide support for various healthcare IT systems including, Community Connects, Compass Rose, Epiccare Link, FindHelp, MyChart, Regulatory reporting and Security Show less