Danielle Prince Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, Us

Acted as Product Owner and Dev Manager for ServiceNow.• Put together an amazingly streamlined and symbiotic DevOps team to support and further develop the platform.• Created a ROI roadmap to include integration and automation opportunities to initiate digital transformation.• Provided leadership the direction and outline to create a software governance department, underway now.• Partnered with our Enterprise Services leadership to identify and design the proper agile processes to support their different products and team synergies.MGR Process | Apr-2019 – Dec-2021• Completed solution selections for an enterprise service management and business process mapping systems.• Partnered with leadership and our implementation partner to implement ServiceNow ITSM in 4 months.• Worked with HR leadership to document their key processes and create a custom application to support the requisition to onboard processes.• Worked with leadership to implement Azure DevOps for the product and development teams.• Assembled a process improvement and data governance team.• Partnered with leadership to create and introduce steering and stakeholder committees for our enterprise products and platforms.• Worked with teams across the organization to document/streamline processes and align solutions and reporting needs.• Documented the end-to-end Kiosk quote to install process and SIPOC• Partnered with the Enterprise Services team to improve their SDLC processes and reporting.Portfolio Analyst III | Dec-2017 – Apr-2019• Worked with leadership to implement a PMO department, framework, supporting processes, and Clarity PPM solution.

Las Vegas, Nevada, Us

• Worked with leadership to implement a PMO department, framework, supporting processes, and Servicenow PPM solution. • Manage Project Management Framework along with PMO owned PPM tools and application support. • Consolidate portfolio data for analysis and reporting. • Verify PPM system configuration design continuously aligns with defined processes. • Manage project intake process to include ownership, resource estimation and gate approvals. • Developed standardized tools and templates. • Developed and provided department training on process and system functionality.

Las Vegas, Nevada, Us

Administered the ERP system & provided support (e.g. develop SQL reports, back-ups, fixed expense reporting).Produced monthly KPI & financial reports for managing business operations & annual budgets.Built strong working relationships from C suite to end-users to implement goal based changes.Designed and aligned business process improvements with system functionality.

Las Vegas, Nevada, Us

Managed an IT Security & Compliance pre-audit assessment team responsible for assessing and reporting on the effectiveness of Gaming MICS, SOX, and PCI control objectives. Our team worked with the control owners and management in an effort to improve people, processes and technology risks identified from these assessments in an overall effort to improve our security and compliance posture.

Las Vegas, Nevada, Us

Las Vegas, Nevada, Us