Obtain and verify insurance authorizations/pre-certifications. Complete medical record release requests and schedules/confirms patient appointments.Perform appropriate patient outreach include telephone and EMR messaging.Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.

Facilitated in the scheduling of multiple guest appointments both over the phone and walk-ins.Meticulously maintained center’s appearance and cleanliness.Provided exceptional customer service and wax treatments to all guests.Educated guests on self-maintenance and aftercare routines.Supported profitability by upselling products and services.Waxed various amounts of client’s body using hard wax.

Examined applications for missing information and organized all paperwork.Successfully maintained a work-from-home role during the 2020 Covid 19 Pandemic.Performed database queries using Microsoft Access, compiled information according to requests, and logged logistics changes.Addressed, documented, and responded to incoming correspondences to address more than 50 client queries per week.Created and maintained accurate and confidential provider files according to regulatory mandates.Processed documents and status-change requests, conducting follow-up assessments regarding enrollment inquiries. Prepared documents for over 30 applicants for the board’s approval every month using Microsoft Excel.Effectively logged hours using ADP.

Received phone calls to assist customers in scheduling, rescheduling, or canceling appointments.Periodically implemented a hybrid work-from-home style.Organized and maintained client information and successfully scheduled upwards of 10 clients per day.Developed strong relationships with clients and their pets to address their visits' needs.Processed payments and promoted new products and services.Completed check-in requirements for more than 40 guests a week and introduced customers to the grooming process during their visit.