Danielle Ratike Email & Phone Number

Glencoe, Mn, Us

As Executive Assistant, I support the President and CEO, in addition to the Executive Leadership team and organization directors with a variety of tasks including, but not limited to: Calendar management Meeting scheduling and arrangements Calculate Quality data and publish monthly dashboards Serve as Administrator and system expert for MCN, a policy management software Utilize Press Ganey to gather quality data and patient experience reports and surveys Prepare agenda and meeting documents for hospital board meetings Prepare agenda and meeting documents for the foundation board meetings Oversee the Sanken-Hatz scholarship process Arrange provider interviews and onboarding

Glencoe, Minnesota

As Patient Access Team Lead, my responsibilities included: insurance verification, patient registration and scheduling, assisting with team meetings and providing the team with updates and teaching materials, working with providers and nurses to ensure efficiency and accuracy with their daily schedules, along with managing 18 employees within the department. In addition to those tasks, I also generated monthly staff schedules, interviewing applicants, creating and updating department workflows, conducting yearly employee reviews and was responsible to initiate disciplinary meetings, as needed. Some of my administrative duties included completing monthly employee audits relating to patient document collection, supply orders for the department, creating and updating written department workflows and policies, working closely with other department leaders to ensure efficient workflows within the facility. I additionally took on Team Lead responsibilities for the Specialty and Imaging schedulers. Duties for this role involved working with doctors orders and referrals and accurately scheduling appointments from them and obtaining prior authorization. I have experience with Excellian, an Epic program, and am knowledgable in creating resources, template building, and submitting service tickets. I also worked in Healthia and Availity to verify insurance.

As Staffing Manager, my duties include: generating monthly employee and client schedules, employee tracking, ensuring client visits are not out of compliance and within written orders/authorization, interview/hiring process, general orientation, and coaching and disciplinary processes along with managing a group of 60+ professionals and paraprofessionals.

As Service Coordinator, I worked along side the Service Manager assisting with billing, problem billing, insurance authorizations, inputting new referral information, compliance rules, and tracking reports. In addition to those tasks, I was primary for general office tasks such as: faxing physician orders, discharge filing, new client charts, answering phones, and contracted therapy tracking.

As a Backroom Logistics team member, I have experience in customer service, completing empty location reports, pulling scheduled autofills, and backstocking excess product from sales floor.

Litchfield, Mn

As Activities Director, I managed volunteer resources by scheduling activities, recording volunteer hours and facilitating quarterly appreciation meetings. I also organized daily resident activities as well as other events such as birthday parties, music and holiday programs, Sunday services, and outings. I authored and published monthly event calendars and resident newsletters and also evaluated and generated care plans for new resident admissions as well as quarterly and annual care reviews while maintaining confidentiality. I also performed general office duties including filing, office organization, and compiling meeting minutes

Provided care for residents and assisted in their daily livingPerformed duties including grooming, dressing, bathing, and personal hygieneDistribution of daily mail