Danielle Rivard Email & Phone Number

New York, NY

Long Island City, NY

• Senior Account Executive 2/12 - 12/16
• Provide Management support to a complex multi-service contract with Citibank that includes direct mail Acquisitions programs, existing card member and Balance consolidation programs, point of sale, signage and.
• Implemented and documented 12 procedures to reduce errors and streamline production processes
• Manage the Corrective Action and problem resolution process with the vendor base. Ensured long term operational processes were in place to prevent recurrence.
• Create, manage and execute project plans for 5 new implementations for operational efficiencies with proven results saving $3.8MM annually
• Lead vendor onboarding process. Maintain checklist and procedures manual to review with all new vendors. Coordinate client approval process and required data security requirements. Successfully on-boarded 15 new.

Chanhassen, MN

• Client Service Manager 6/08 – 12/09
• Managed nine client service representatives on the digital account team.
• Coordination with planning and agency for retailer’s new store openings. Ensure new locations receive needed marketing support, signage and promotional pieces on the required schedule.
• Manage special mailing campaigns with design team, project management, print buyers and vendors to ensure successful completion.
• Manage the coordination of the procurement of inventory items with 3 print buyers. Scheduling Manager 10/03 – 6/08
• Managed over 20 employees across 4 12-hour shifts

Melville, NY