Danielle Rivard Email & Phone Number

New York, Ny

Long Island City, Ny

Senior Account Executive 2/12 - 12/16• Provide Management support to a complex multi-service contract with Citibank that includes direct mail Acquisitions programs, existing card member and Balance consolidation programs, point of sale, signage and fulfillment services.• Implemented and documented 12 procedures to reduce errors and streamline production processes• Manage the Corrective Action and problem resolution process with the vendor base. Ensured long term operational processes were in place to prevent recurrence. • Create, manage and execute project plans for 5 new implementations for operational efficiencies with proven results saving $3.8MM annually• Lead vendor onboarding process. Maintain checklist and procedures manual to review with all new vendors. Coordinate client approval process and required data security requirements. Successfully on-boarded 15 new vendors to the client panel.• Improve cash flow by reducing outstanding balances on receivables by 99% from over $1.2MM to less than $5k.• Implemented vendor invoice processing procedures to maximize Vendor Prompt Payment Discount terms, resulting in additional revenue of $400k annually.• Identified and implemented changes that positively impacted postal costs. Provided Citibank with $1.3MM in annual saving through postage efficiencies. Account Executive 9/10 – 2/12• Responsible for benchmarking each print component against historical data; reducing their historical direct marketing expenses by 27.1% • Lead the transition of the balance consolidation business line to produce in multiple vendors that allowed more efficient regional distribution and increased speed to market by 2 days.• Implemented a rapid audit process that increased speed to market, and reduced cost; resulting in saving 2 full days of production from the client’s production timeline.• Received promotion to Senior Account Executive in 2012.

Chanhassen, Mn

Client Service Manager 6/08 – 12/09• Managed nine client service representatives on the digital account team.• Coordination with planning and agency for retailer’s new store openings. Ensure new locations receive needed marketing support, signage and promotional pieces on the required schedule.• Manage special mailing campaigns with design team, project management, print buyers and vendors to ensure successful completion. • Manage the coordination of the procurement of inventory items with 3 print buyers. Scheduling Manager 10/03 – 6/08• Managed over 20 employees across 4 12-hour shifts• Responsible for 4 annual employee performance reviews and established clear performance goals and disciplinary action plans• Oversee fulfillment process for major Financial, Insurance and Retail clients • Submitted monthly reporting to Management to provide department metrics• Led Operations team to double production goal in North Carolina plant by 100%; from 20MM to 40MM packages produced monthly• Promoted to Client Service Manager in 2008.

Melville, Ny