Danielle Rodriguez Email and Phone Number

● Gather data from multiple sources and utilize advanced Excel spreadsheet functions to perform statistical analysis to identify trends and evaluate Key Performance Metrics. ● Produce visual reports and interactive tools, using Excel and PowerBI, to communicate trends and Key Performance Metrics with managers, directors, and executive leaders. ● Assist leaders with making strategic business decisions by presenting interactive visualizations with data-driven recommendations.● Provide… Show more ● Gather data from multiple sources and utilize advanced Excel spreadsheet functions to perform statistical analysis to identify trends and evaluate Key Performance Metrics. ● Produce visual reports and interactive tools, using Excel and PowerBI, to communicate trends and Key Performance Metrics with managers, directors, and executive leaders. ● Assist leaders with making strategic business decisions by presenting interactive visualizations with data-driven recommendations.● Provide predictive modeling reports with 98% accuracy. ● Serve as data governance to verify and ensure data integrity by working closely with internal and external system developers to understand how data is being collected and produced. ● Participate in the development of business workflows and document those workflows for stakeholder review. ● Assist the Work Force Management analyst in determining staffing needs based on Service Level Agreements, volume trend analysis, and predictive modeling. Show less

● Assisted with managing a department of sixty (60) agents by performing Quality Assurance, written and verbal coaching, and creating and analyzing Individual Performance Index reports and radar charts. ● Developed departmental processes based on monthly analysis of Key Performance Metrics.● Helped identify successes as well as growth and development needs by analyzing monthly and daily metric reports on the department and individual level, as well as special projects.● Maintained… Show more ● Assisted with managing a department of sixty (60) agents by performing Quality Assurance, written and verbal coaching, and creating and analyzing Individual Performance Index reports and radar charts. ● Developed departmental processes based on monthly analysis of Key Performance Metrics.● Helped identify successes as well as growth and development needs by analyzing monthly and daily metric reports on the department and individual level, as well as special projects.● Maintained and completed department schedule.● Assisted in the achievement of passing the Service Capability and Performance Audit by running and analyzing department metrics. Show less