Danielle Rubio Email & Phone Number

Portland, OR, US

-Coordinate with the Customer Success team to manage technical onboarding and training for new customers-Project manage technical solutions and escalated issues for customers alongside the Customer Success and Support Engineering teams-Collaborate with the Sales team to deliver pre-sales technical demos and lead discussions on the technical benefits of.

-Provide frontline support for customers via chats, emails, and phone calls.-Identify and escalate advanced issues to Support Engineers or the Product team for resolution.-Track open issues from beginning to end, proactively monitor, and communicate with customers to ensure resolution and satisfaction.-Participate in screen shares and calls to troubleshoot.

Portland, OR

-Manage installation, troubleshooting, and providing technical advice for smart home products and networking both in-home and over the phone while maintaining a 5 star satisfaction rating on Amazon.com. -Acted as a critical resource and subject matter expert across the country for smart home and general technical knowledge for both program managers and.

Greater Los Angeles Area

-Responsible for device sales, customer training, and general assistance as the face of Amazon in a retail environment. -Manage inventory counts when Manager and Lead are unavailable. -Heavy focus on training associates about product knowledge and sales tactics to ensure an excellent customer experience.

Northridge, CA

-Manage relationships with 73 retail stores regarding Google product merchandising and training. -Conduct one-on-one, store wide, and territory wide trainings on Google products and services.

Los Angeles, CA

-Promote Google products in a retail environment, assist customers with any questions or issues regarding their Google Products, educate retail associates on products and sales tactics. -Interface with management to ensure assigned store was appropriately merchandised.

Los Angeles, CA

-Customer facing computer intake and related repairs, upgrades, installations and technical support for Apple, Microsoft, and Google devices.

Portland, OR

-Organized field canvass for election campaign, managed team of seven while in the field, interviewed prospective employees, and trained new hires. -Trained employees at orientations, briefings, and in the field. -Developed plans and materials for weekly training and briefing sessions.