Danielle S. Email & Phone Number

Milton Keynes, England, United Kingdom

I joined the ASMR team as a CA in November 2018. Whilst in my role as a contracts assistant I am heavily involved in projects which are currently taking place. In the short time of being in the role, I was given the opportunity to cover my Line manger as a Business Support Specialist in May 2019 and July 2019. Whilst covering this role I was given the opportunity to:•Report and present the Monthly Business Review •Work alongside the Business Support Manager solving issues which have been escalated to us by the Supply Chain Operation team •Produced an excel documents to track stock movement from a supplier to stock•Dealing with invoice queries efficiently, making sure suppliers are paid on time•Assisting and dealing with any order issues the Supply Chain Operation team would bring to my attention As a contacts assistant my responsibilities include:•Managing the stocks at depots •Supporting management of supply chain contracts to achieve the most cost-effective way to deliver goods and services•Blanket Purchase Agreement/Contract Purchase Agreement management •Data analysis and forecasting figures for finance and the Business Support Manager•To run reports using oracle•Raising purchase orders for various sleeper components •Holding contract review meeting with suppliers•Dealing with any queries or discrepancies which suppliers or customers may face •Provide management information to the business, as required.•Identify and implement a quality and efficiency improvement initiatives.•Supply figures to relevant parties regarding current projects to track the progress

Milton Keynes, England, United Kingdom

•Tool Range Rationalisation, which includes discontinuing and creating new items•Ensuring customer queries are dealt with in a timely manager on Open Text•Supporting the team with managing the shared mailboxes•Ensuring KPI amendments are met by suppliers •Supporting the management of supply chain contracts to achieve the most cost-effective delivery of goods and services.•Collate data on all transactions incurred in delivering contracts. Investigate and reconcile transactions and costs as part of an end-to-end process•Develop effective relationships with customers and suppliers. Develop and maintain processes for effective query resolution•Support the team as required, to deliver a comprehensive service to the business areas.•Provide data, analysis and commentary for management reports.•Assist in supporting the timely collection of business unit commercial information and payment of business unit creditors.•Assist in identification and implementation of quality and efficiency improvement initiatives.

•To answer calls professionally and courteously within SLAs.•To provide excellent customer service on every call and treat each call as it were my first.•To respond to customers’ telephone queries and take credit/debit card payments where applicable, ensuring adherence to PCI DSS and customer service standards.•To effectively and accurately record details on the relevant database system to ensure that customer data can be retrieved where required.•To handle customer complaints and enquiries, resolving issues promptly and effectively. To liaise with the management team, advisers and clients where necessary in a professional and appropriate manner. •To share best practices and encourage new ways of working to drive continuous behavioural and performance improvements. •To ensure a consistent adherence with individual KPIs based primarily on performance and Customer Service Standards•Providing support to Team Leaders and Senior Managers in identifying issues and implementing resolutions to such problems.•To maintain excellent product knowledge.

•Providing top customer service, whilst dealing with multiple customers•Working on the shop floor within 'bedding department’•Tending to the needs of customers, making it easier for customers to find what they need •Managing the stock levels on the shop floor