Danielle Pollock Email & Phone Number

United States

- Facilitates team efforts to meet organization mission, goals, and objectives. - Coordinates program improvement to increase Veteran awareness of programs and new initiatives to improve access to care. - Identifies existing or potential problems and barriers to care. - Coordinates scheduling and manages Language Interpreter services for patients and family members.- Performs work related to the practical and technical aspects of office administration including issues related to… Show more - Facilitates team efforts to meet organization mission, goals, and objectives. - Coordinates program improvement to increase Veteran awareness of programs and new initiatives to improve access to care. - Identifies existing or potential problems and barriers to care. - Coordinates scheduling and manages Language Interpreter services for patients and family members.- Performs work related to the practical and technical aspects of office administration including issues related to budgeting, supply management, purchasing, time keeping, and project tracking. - Serves as a Contracting Officer Representative (COR) for department contracts.- Oversees and monitors Notary services and the status of employees serving as Notary Publics, to ensure an adequate level of Notary Service is preserved at all times for Veterans receiving medical care. - Manages Lost and Found program for facility in accordance with all policies and procedures established. - Serves as an Alternate Timekeeper posting and certifying all timecards prior to established deadlines using VATAS/GovTA software. - Researches and submits purchase order requests for Patient Experience Section into correct Fund Control Point utilizing VISTA software. - Manages all non-expendable equipment while adhering to equipment inventory schedules. - Responsible for planning, managing, and coordinating official functions, honors, and displays such as the Nation’s Pledge of Allegiance, and the proper display of the POW/MIA table at sites and events. - Develops, designs, plans, and coordinates all logistical support for the functions, displays, and orientations to include scheduling locations, menu planning, budget development, set up and clean up, drafting and production of printed materials, and scheduling attendees. - Analyzes the effectiveness, impact, and outreach of each event and makes recommendations for improvement to existing events and for additional events on a reoccurring basis. Show less

-Interpreted the Health Care Center's mission, policies, procedures, and available services to Veterans and family members.-Provided a personal and positive first impression; standardized the experience of assistance with information for Veterans and their family members; fostered a general culture of care; and personally, assisted customers throughout the Health Care System.-Assisted Veterans, family members, and Health Care System staff members in recognizing and removing obstacles… Show more -Interpreted the Health Care Center's mission, policies, procedures, and available services to Veterans and family members.-Provided a personal and positive first impression; standardized the experience of assistance with information for Veterans and their family members; fostered a general culture of care; and personally, assisted customers throughout the Health Care System.-Assisted Veterans, family members, and Health Care System staff members in recognizing and removing obstacles, providing the optimal patient experience. -Assisted patients by reducing their anxiety related to hospital navigation or other confusion, leading to improved clinical outcomes.-Used CPRS and/or VISTA to verify appointment information.-Served as a liaison between the Veteran and Health Care System staff to provide maximal assistance.-Safeguarded and ensured statutory and constitutional rights of patients, protecting patients from abuses that tended to depersonalize and rob them of their dignity, self-respect, or esteem.-Identified existing or potential problems and barriers to care and recommended solutions or alternatives to existing procedures.-Received and listened to complaints from patients or family members during the course of duty.-Tracked and trended requests for information, concerns, and suggestions presented to by patients.-Integrated program goals, strategic priorities, core values, and other key factors in order to implement the organization's vision.-Created a work environment that encouraged creative thinking, collaboration, and transparency during normal working conditions and adversity.-Communicated program review and program monitoring procedures and guidelines; corrected program deficiencies and took appropriate actions when reviews were inadequate.-Promoted "I CARE" both in direct interactions with staff and Veterans, as well as in the decision-making process and evaluation of subordinates. Show less

- Interpreted the Health Care Center's mission, policies, procedures, and available services to Veterans and family members.-Provided a personal and positive first impression; standardized the experience of assistance with navigation and information for Veterans and their family members; fostered a general culture of care; and personally, assisted customers throughout the Health Care System.-Assisted Veterans, family members, and Health Care System staff members in recognizing and… Show more - Interpreted the Health Care Center's mission, policies, procedures, and available services to Veterans and family members.-Provided a personal and positive first impression; standardized the experience of assistance with navigation and information for Veterans and their family members; fostered a general culture of care; and personally, assisted customers throughout the Health Care System.-Assisted Veterans, family members, and Health Care System staff members in recognizing and removing obstacles to providing the optimal patient experience. Assisted patients arriving at the Health Care System by reducing their anxiety related to hospital navigation or other confusion, leading to improved clinical outcomes.-Assisted patients in getting into and out of their vehicles, loading and unloading patient wheelchairs as necessary.-Used CPRS and/or VISTA to verify appointment information.-Greeted patients and orientated them on the availability of the parking lot shuttle cart to the lobby area and assisted patients onto or off the shuttle cart.-Served as a liaison between the Veteran and Health Care System staff to provide maximal assistance to the Veteran and assisted in resolving any conflicts or issues.-Safeguarded and ensured statutory and constitutional rights of patients, protecting patients from abuses that tended to depersonalize and rob them of their dignity, self-respect, or esteem.-Through daily activities working with patients and family members, recommend solutions or alternatives to existing procedures that contributed to problems or barriers.-Received and listened to complaints from patients or family members during the course of duties.-Proactively and routinely visited clinical waiting areas; sought to rectify problems or existing barriers to care.-Tracked requests for information, concerns, and suggestions presented to the incumbent by patients. Show less

Fort Campbell, Kentucky, United States

• Operated basic office equipment, e.g. photocopier, facsimile, multi-line phone/voicemail systems, mail machines, and basic computer programs.• Provided general information to Soldiers applying for Tuition Assistance (TA) using Go Army Ed system.• Published schedules for courses, tracked classroom/facility usage, and posted schedule changes.• Maintained and replenished literature/literature rack, publications, electronic and print bulletin boards, waiting areas, etc. in a neat and… Show more • Operated basic office equipment, e.g. photocopier, facsimile, multi-line phone/voicemail systems, mail machines, and basic computer programs.• Provided general information to Soldiers applying for Tuition Assistance (TA) using Go Army Ed system.• Published schedules for courses, tracked classroom/facility usage, and posted schedule changes.• Maintained and replenished literature/literature rack, publications, electronic and print bulletin boards, waiting areas, etc. in a neat and professional manner.• Maintained administrative files IAW Army Records Information Management System (ARIMS) and ACES information customer management systems.• Greeted clients, entered them into a customer management system (Customer Management Tool), and responded to e-mail, facsimile, and phone inquiries in a timely and professional manner.• In/Out processing of Soldiers using Installation Support Module system (ISM). Show less

Fort Campbell, Kentucky

Supervise property accountability worth over $116 million. Facilitate the movement of equipment while providing logistical knowledge to 500 personnel annually.• Request, receipt, storage, issue, and preservation of supplies and equipment• Preparation and maintenance of all supply documents• Increase productivity and understanding of logistical issues

San Antonio, Texas Area

Responsible for front office duties, including tasks ranging from answering phones and greeting patients to managing health records and transcribing medical documents. Typical duties included: -Diagnosis and procedure coding -Maintaining records -Scheduling appointments and procedures -Ordering supplies and equipment -Medical transcription -Insurance filing and billing

Associate Of Arts (A.A.), General Studies

Course topics included: •Online learning theory, styles, tools, and research techniques •Written and oral communication •American history.

Associate'S Degree, Medical/Clinical Assistant, 3.94

Certified

Diploma, Academics/Health Care, 9-12

Activities and Societies: Basketball, Multicultural Club HCHS educates about 900 students from the 9th grade (freshman) through 12th grade.