Danielle Pollock Email & Phone Number

Annapolis, Md, Us

Palm Beach Gardens, Florida, United States

Raised capital for startup costs leading to the successful research, development, and bottling of proprietary CBD extraction methods and four unique flavors of CBD infused ready-to-drink iced teas. Led the creation and launch of the company website utilizing WIX, overseeing every aspect from design to search engine optimization. Aimed to enhance the direct-to-customer sales channel, open up wholesale opportunities, and provide comprehensive CBD education to consumers. Developed and executed a comprehensive marketing strategy through social media platforms and targeted advertisements.

United States

Founded a consulting firm specializing in the food and beverage industry, focusing on enhancing systems, processes, training, and overall operations for hotels and restaurants. Provided expert guidance on menu and beverage development, aiding clients in driving revenue through strategic planning and superior service. Served as Task Force Director of Restaurants & Bars at The Joule Dallas, Texas. Was instrumental in overseeing outlet operations, refining menu offerings, elevating guest satisfaction, and conducting manager training amidst a significant management company transition.

Vail, Colorado

Managed all facets of food and beverage operations across four outlets, banquets, and culinary teams, generating annual revenue of $3.5M. Ensured the highest standards of food and beverage quality, service, and marketing to maximize profits and deliver exceptional customer service. Led the innovative transformation of a game room into The Lounge at Leonora, an initiative to offset outlet closures due to COVID. This move managed labor costs effectively and increased covers, generating $160K in revenue within four months and surpassing forecasts by 29%. Achieved a remarkable exceedance of post-COVID reopening revenue forecasts in 2020 by $1M or 220% and net operating income by 400%. This was accomplished by leveraging unused spaces to increase dining covers year over year and cross-utilizing front-of-house staff to optimize operational efficiency. Developed and managed annual food and beverage budgets, including capital expenditures. Re-forecasted monthly to ensure P&L accuracy throughout the year. Implemented a quality training program for all job descriptions to successfully train seasonal associates. Spearheaded the development of new menus with a focus on cross-utilization and a consistent beverage program across all outlets. This initiative was key in maximizing profitability and driving revenue growth. Transitioned the POS system from SMS Touch to Aloha, enabling enhanced revenue tracking through product mix and menu engineering analysis. Introduced RoomOrders, a mobile ordering system for In-Room Dining, which increased sales by 11% by offering a touchless ordering experience for guests.

Denver, Colorado, United States

Oversaw the complete management and operational oversight of 7 food and beverage outlets, generating $10M in revenue. Led a team comprising 6 managers and 3 supervisors, driving an 8% revenue growth year over year. Implemented strategic hiring and training of 5 new Food and Beverage Managers and Supervisors. Focused on cultivating a culture of exceptional service, which contributed to improved Guest Service Scores annually. Introduced monthly departmental meetings and wine and spirit training classes to ensure continuous learning and development among staff. Streamlined beverage menus across each outlet to ensure consistency in product offerings and pricing, leading to a 61.9% beverage profit and an improvement in beverage costs year over year. Collaborated on the development and marketing of food and beverage menus for 4 outlets. Played a key role in planning and executing themed Wine, Spirit, and Beer dinners to drive revenue and enhance outlet visibility. Managed monthly labor costs effectively through accurate labor forecasting and the use of scheduling templates. Oversaw the seamless transition of POS systems from Micros to Aloha across all outlets, ensuring operational efficiency and revenue optimization.

Cleveland, Ohio, United States

Adega General Manager Responsible for the overall management of restaurant operations, ensuring consistency in food quality and service standards. This involved scheduling and directing staff in daily work assignments to maximize productivity and operational efficiency. Successfully decreased beverage costs by 3% through the introduction of a new cocktail menu and an enhanced selection of wines by the glass, contributing to improved profitability.Banquet Manager Managed all operational and administrative functions related to banquet services, including staffing, event materials, inventory planning, and overall event management. Ensured adherence to department service standards and managed the CI/TY, POS system, Adaco ordering and inventory system, payroll, schedules, and labor/beverage costs. Developed a comprehensive department training manual and job-specific training plans, setting a new standard for all Food and Beverage departments within the hotel. Achieved a 10% reduction in banquet beverage costs year over year through the introduction of new beverage packages and strategic tiered pricing, enhancing profitability.

Granger, In

Directly responsible for full cycle planning and execution of all private events ranging from 10-400 guests. Successfully increased banquet revenue by 19.4% through the development of new menu packages, targeted marketing efforts, and delivering exceptional customer service to generate repeat business. Simultaneously decreased banquet beverage costs by 6% through strategic pricing and product selection. Developed and marketed multiple offsite catering menus, effectively expanding into new revenue streams and clientele.

South Bend, Indiana And Orland Park, Illinois

Developed a sales per hour goal-setting worksheet to establish management and associate goals on a monthly and weekly basis, significantly contributing to achieving and surpassing sales targets. Achieved $1.7M in sales versus goal of $1.1M in the opening year at South Bend location and increased sales in Orland Park to $3M ranking 12 out of 198 stores in largest year over year increase for FY2011.

Cleveland/Akron, Ohio Area

Bachelor'S Degree, History

Classical And Ancient Studies

High School