- Built and maintained strong client relationships by understanding their needs, providing excellent customer service, and delivering customized solutions.- Developed and executed account plans and strategies to increase revenue and profitability.- Delivered tailored solutions to clients, addressing their specific requirements and ensuring the alignment of services with their goals.- Developed comprehensive account plans and strategies to drive revenue growth and enhance overall profitability.- Effectively communicated account plans and strategies to internal teams, fostering collaboration for successful implementation.- Maintained accurate and up-to-date documentation of client interactions, account plans, and strategies.

- Day-to-day operations would include financial analysts (i.e. AR/AP, debt collection and processing, analytical support, forecasting, and reporting), identifying opportunities to improve organizational performance, maintaining knowledge and staying current on new investment regulations or policies, and tenant relations.- Exhibited exceptional relationship management in directing work of on-site team of 6, as well as renovation team. Delegated large-scale project's objectives and scope by developing detailed work breakdown structures (WBS), and establishing shared accountability for achieving project milestones.- Slashed operating costs that increased ROI 30% by negotiating pricing and fees, while ensuring continuation and enhancements of services. Assessments used as foundation for decision-making on equity improvements.- Formulated significant improvements across organization in various departments including but not limited to, digital marketing, advocating relations, and internal processes. Overall, showcased strategies by accelerating occupancy rate by 39%, and increased tenant retention by 20%.

-Utilized industry and market trends to develop marketing solutions and improve business operations. -Created and improved customer engagement plans, increasing conversion rates by 55%. -Customer service responsibilities included greeting clients, showing apartments, preparing leases, and resolving resident issues. -Planned and carried out promotional activities to increase community engagement and occupancy. -Followed up with potential clients and managed marketing and leasing reports on a daily and weekly basis.

-Integrated logistic systems into company processes to improve operations, manage work orders, and maintain customer relations.-Developed and implemented office management procedures to increase the productivity and accuracy of the training team.-Mentored office employees on proper administrative procedures and how to use programs like Yardi, ensuring that operations were consistent and efficient for maximum performance. Through ongoing coaching and professional development opportunities, I was able to build a highly efficient administrative team.-Customer satisfaction has increased as a result of superior conflict resolution and problem-solving abilities. Issues were resolved through active listening and open-ended questioning, with major issues being escalated to the asset manager.

Reconfiguring a new platform (InPlace) to meet the department's requirements. Introducing new processes to improve communication and accuracy. Tasks are completed in Microsoft Excel, Microsoft Word, PowerPoint, InPlace, and Outlook.

-Redesigned company’s workflow through implementation of CRM software that stayed in line with stakeholder’s demands. Previously the company was solely working with physical documentation resulting in critical mapping out of the best cloud based workflow. Showcased transition throughout with detail-ordinated training presentation with provided guides, while continuing being live support. -I directly collaborated with the owner to brainstorm, discuss strategy, and mitigate operational issues.-Worked in a matrix management environment, supervising division level managers in operations, sales, finance, human resources, safety, and compliance.-Created processes to improve long-term business success and profit levels. Non-conformances in the department were investigated and resolved. Reduced miscommunications and missed deadlines by establishing positive and effective communication among unit staff and organizational leadership.-In charge of department training for new component appraisals. Personnel and logistics for operations component exercises were planned and resourced, resulting in highly trained personnel ready to act quickly in critical roles.-Collaborated with process owners to improve procedures, develop best practices, and address quality audit findings. Internal policies were established, enforced, and optimized in order to maintain responsiveness to demands.-Observed each employee's unique strengths and launched a mentoring program to address areas of weakness. Designed and optimized organizational systems to increase efficiency and keep operations scalable and agile in response to changing demands.-Price and service were negotiated with customers and vendors in order to reduce expenses and increase profit. Improved brand awareness by tracking all marketing campaigns and encouraging membership acquisition and business development.

• Marketed, suggested, prepared & served top-notch drinks with exceptional customer service.• Effectively handled customer complaints and special requests.• Provided excellent customer service with complete knowledge of restaurant menu and job functions.• Supported management team by helping to implement new changes and procedures.• Established repeat business by developing positive relationships with customers.

• Initiated, tracked and processed purchase orders for all equipment using QuickBooks and Excel.• Established business relations with vendors and shipping companies. 
• Handled all purchasing, inventory, and contract negotiation with vendors. 
• Assisted with Human Resources duties including new hire packets. 
• Managed contract provisions, invoices and provided estimates to customers.• Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints.

• Monitored health risks and symptomatic progressions, reporting to the nurse when necessary. • Advocated for the client's care, safety and welfare; ensured the safety and well- being of the client on a daily basis.• Recognized and reported changes in patient's condition to the nurse.• Protects patient's value by keeping patient information confidential.

• Built relationships and consulted with clients during pre and post production to meet their needs.• Conducted extensive research, investigations and interview on newsworthy events and drafted stories for publication in newspaper, news magazine, radio, and television formats.• Leveraged extensive knowledge of photography and videography in operating cameras for promotional photo shoots, candid event shots, television commercials, and documentaries/independent film projects.• Oversaw all aspects of post-production, from editing pictures and using software to manipulate final picture to resizing/cropping pictures and editing tape footage.• Technically proficient in camera equipment, film, lenses, filters, and lighting.