Danielle Schubert Email & Phone Number

Celebration, Florida, United States

•Collaborated with business partners such as The Leave Administration Team, Organizational Management, Transactions, Human Resources Businesses Partners, Payroll, Onboarding, and Recruitment to answer questions and explain systems and processes.•Trained new employees on multiple areas of Operations, Casting, and Covid-19 as well as assisting them with obtaining HR system access and setting up equipment. •Displayed strong decision-making skills and good professional judgement by communicating with diverse employees from various backgrounds and offering critical evaluation of needs to solve problems.•Prepared reports and analytics through casing each individual employee inquiry by utilizing Service Now, SAP, and Workday.•Showcased flexibility and adaptability in performing work duties by managing competing priorities to meet the various needs of employees and business partners

Lake Buena Vista, Florida

•Consistently put safety first to ensure Guests wellbeing while creating unforgettable experiences for over 40,000 Guests per day.•Exceeded Guest expectations and needs through courteous engagement to provide exceptional Guest service.•Preserved a show ready environment to maximize immersive Guest experiences to maintain theming. •Trained and welcomed new Cast Members by teaching area operating standards and Disney culture.•Exhibited emotional intelligence through interpersonal communication to efficiently resolve guests’ concerns. •Enhanced the safety and inclusion of Cast Members in the area as a representative of the Safety Committee and Diversity Team.

East Peoria, Illinois

•Coordinated engaging creative content using Photoshop while managing all ICC library social media platforms such as Facebook, Twitter, Instagram, YouTube, Tumblr, Google+, Snapchat, and Pinterest. •Designed, organized, & scheduled social media content to promote campus events and services using AP writing style.•Demonstrated exceptional written and verbal communication skills by partnering with Library Director and other executives to brainstorm content. •Created and produced promotional videos and other visual media under tight deadlines using Wondershare Filmora. •Performed efficiently, both independently and as a team of up to 10 Cast Members, to create and plan library events.•Operated Microsoft Office programs including Excel, Word, PowerPoint, and Outlook to design content.

Pekin, Illinois

•Designed and published a weekly camp newsletter using Microsoft programs such as Publisher.•Supervised and led groups of children in various fun activities while maintaining safety standards.•Implemented “Camper of the Week” recognition program to inspire good behavior.•Facilitated various activities and instructed curriculum in a safe, educational, and enriching environment.•Maintained courteous and professional manner when working with children, parents, and Cast Members.

East Peoria, Illinois

•Contributed exceptional service and courtesy to over 500 weekly Guests at high volume college library.•Participated individually as well as part of a team to develop strong working relationships among diverse co-workers.•Combined interpersonal and communication skills to assist guests with solving personal and technological issues.•Partnered with other libraries for interlibrary book loan to meet Guests’ needs.

Bachelor'S Degree, Communication

Associate'S Degree, Mass Communication/Media Studies