Danielle Scott Email & Phone Number

West Virginia, United States

• Identifies, researches, and resolves routine correspondence daily (mail, email, fax), updating systems, and technical problems and sending responses as needed. Provides support to end users for basic computer.
• Coordinate with other teams or departments to resolve user problems with Documents, track, and monitors the problem using applicable systems and products
• Manage a high volume of call inquiries while consistently meeting performance benchmarks fields; manages services requests and ensure same-day services
• Respond to incoming calls from customers and market partners accurately and courteously; return calls from messages promptly
• Perform duties generated by phone calls – update all record information, make follow-up calls, generate correspondence, process terminations, and changes, refer leads, etc.
• Send various customer correspondence monthly for routine coverage actions, and process all returned forms; Print, proof, and mail coverage certificates as needed

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS)
• Display high proficiency in written and verbal communication; document monitor alarm signal queen prioritized response.
• Organizational skills, including the ability to efficiently switch between tasks
• Handling fields incoming calls and emails from the sales department; manages services requests and ensures same day services
• Demonstrate computer skills to navigate multiple software applications; continuously monitor alarm signal queen prioritized response.
• Ability to assess and evaluate opportunities for problem-solving; provide quality customer service on every call.

• Sense of ownership and pride in your performance and its impact on company’s success. Keep front desk clean, tidy and supplied with all the necessary supplies.
• Greet, communicate with and welcome guests, and answer all the customers' questions and address their complaints. Answering all incoming calls, redirect them when needed.
• Receive letters, packages and send them to appropriate destination.
• Prepare and manage outgoing daily emails, check, sorting, forward emails and make supply and office supplies orders when needed.
• Monitor and update records and file. Also, monitor and log office expenses and costs.

• Operates municipal fire alarm system, radio transmitter and receiver, and telephone switchboard: Receives incoming fire calls by telephone or through alarm system.
• Notifies fire station, using radio, and starts alarm system that automatically contacts all fire stations and indicates location of fire.
• Relays messages from scene of fire, such as requests for additional help and medical assistance.
• Records date, time, type of call and destination of messages received or transmitted. Maintains activity, code, and locator files.
• Tests various communications systems and reports malfunctions to maintenance units. May operate telegraph to relay code as back-up if transmitter fails.
• Display high proficiency in written and verbal communication; document monitor alarm signal queen prioritized response.

Bachelor Of Education - Bed, Business Administration And Management, General

High School Diploma

Activities and Societies: Marching Band, Swimming Team, First Sergeant ( Bulldogs), Baseball Manager