Danielle Sensing Email and Phone Number

-Manage a portfolio of over 40 client accounts, fostering robust relationships with external stakeholders, skillfully managing complex account issues through strategic escalation and resolution-Conduct weekly business reviews to address the immediate needs of each business unit, examine ongoing tasks, and grasp both short-term urgencies and long-term goals of clients-Collaborate across departments with Finance, Infrastructure, Engineering, Product Management, and Customer Support teams… Show more -Manage a portfolio of over 40 client accounts, fostering robust relationships with external stakeholders, skillfully managing complex account issues through strategic escalation and resolution-Conduct weekly business reviews to address the immediate needs of each business unit, examine ongoing tasks, and grasp both short-term urgencies and long-term goals of clients-Collaborate across departments with Finance, Infrastructure, Engineering, Product Management, and Customer Support teams to address all client needs and ensure successful partnerships-Manage contract compliance, monitor consumption reporting, track invoices, and facilitate communication to ensure meeting all contractual obligations throughout their lifecycle-Acquired a significant new client, by enhancing their Tableau Viz hosting capabilities through streamlining automation from intake to delivery Show less

-Worked with industry and sector leads to drive adoption of the ClearLight platform, resulting in over $30M in managed revenue in FY18-Developed ClearLight sales materials and supported the adoption process from inception to delivery, aiding Account Executives with pre-sales and post-sales support, elevating sales proficiency, resulting in a diverse client portfolio acquisition. (M&A, HC, GPS, ER&I)-Actively worked with firm enabling areas such as OGC, Risk, Finance, Marketing, Sales… Show more -Worked with industry and sector leads to drive adoption of the ClearLight platform, resulting in over $30M in managed revenue in FY18-Developed ClearLight sales materials and supported the adoption process from inception to delivery, aiding Account Executives with pre-sales and post-sales support, elevating sales proficiency, resulting in a diverse client portfolio acquisition. (M&A, HC, GPS, ER&I)-Actively worked with firm enabling areas such as OGC, Risk, Finance, Marketing, Sales Excellence, and Delivery Excellence to define and support services that enable program success Show less

-Led quarterly cultural initiatives in the Deloitte Platforms department, enhancing cultural awareness, diversity, and collaboration among 500 practitioners in the Atlanta office, positively impacting operational success-Oversaw construction of the 17th-floor iLab workspace as Project Manager, facilitating communication between Senior Leadership and the construction team, ensuring timeline adherence, and exceeding project goals-Strengthened talent retention through recruiting and… Show more -Led quarterly cultural initiatives in the Deloitte Platforms department, enhancing cultural awareness, diversity, and collaboration among 500 practitioners in the Atlanta office, positively impacting operational success-Oversaw construction of the 17th-floor iLab workspace as Project Manager, facilitating communication between Senior Leadership and the construction team, ensuring timeline adherence, and exceeding project goals-Strengthened talent retention through recruiting and offboarding initiatives by collaborating with the Chief of Staff of the National Managing Director for Deloitte Platforms, implementing process improvements and change initiatives-Developed an extensive learning and development curriculum within budget constraints for 500-practioners, taking the role of Learning Champion for Deloitte Platforms Show less

-Drove process improvements in meeting services, security, reservations, facilities, and team operations within the One Team. Tailored change management strategies for the wider Atlanta office-Directed meetings and events, ensuring seamless execution. Collaborated with clients to outline objectives, managed room setup, coordinated catering, and handled audio-visual needs-Represented the One Team Business Center, providing prompt and effective customer support for Atlanta office's urgent… Show more -Drove process improvements in meeting services, security, reservations, facilities, and team operations within the One Team. Tailored change management strategies for the wider Atlanta office-Directed meetings and events, ensuring seamless execution. Collaborated with clients to outline objectives, managed room setup, coordinated catering, and handled audio-visual needs-Represented the One Team Business Center, providing prompt and effective customer support for Atlanta office's urgent inquiries-Conducted negotiations and vendor interviews for office interior horticulture, resulting in an annual cost reduction of $12,000 Show less

-Effectively cultivated relationships with potential clients through persistent, personalized interactions, and value-driven approaches, leveraging Salesforce to enhance revenue generation and foster enduring partnerships-Ensured smooth office operations by recruiting and supervising reception staff, organizing office functions, overseeing expense reporting, driving process enhancements, and reviewing/approving supply requests-Delivered comprehensive administrative support for the… Show more -Effectively cultivated relationships with potential clients through persistent, personalized interactions, and value-driven approaches, leveraging Salesforce to enhance revenue generation and foster enduring partnerships-Ensured smooth office operations by recruiting and supervising reception staff, organizing office functions, overseeing expense reporting, driving process enhancements, and reviewing/approving supply requests-Delivered comprehensive administrative support for the Senior Leadership Team, handling calendar management, domestic and international travel arrangements, and leveraging Salesforce for client portfolio management Show less

-Consistently exceeded guest expectations through exceptional customer service while offering detailed information on local attractions, park facilities, and safety protocols-Exemplified ride operation expertise, ensuring safety for cast members and guests through meticulous emergency protocol execution-Supported Park Events Operations Manager in event logistics, including presentation improvements, handling additional requests, and engaging in pre/post-event evaluations