Account Management Specialist
Current-Manage a portfolio of over 40 client accounts, fostering robust relationships with external stakeholders, skillfully managing complex account issues through strategic escalation and resolution-Conduct weekly business reviews to address the immediate needs of each business unit, examine ongoing tasks, and grasp both short-term urgencies and long-term goals of clients-Collaborate across departments with Finance, Infrastructure, Engineering, Product Management, and Customer Support teams… Show more -Manage a portfolio of over 40 client accounts, fostering robust relationships with external stakeholders, skillfully managing complex account issues through strategic escalation and resolution-Conduct weekly business reviews to address the immediate needs of each business unit, examine ongoing tasks, and grasp both short-term urgencies and long-term goals of clients-Collaborate across departments with Finance, Infrastructure, Engineering, Product Management, and Customer Support teams to address all client needs and ensure successful partnerships-Manage contract compliance, monitor consumption reporting, track invoices, and facilitate communication to ensure meeting all contractual obligations throughout their lifecycle-Acquired a significant new client, by enhancing their Tableau Viz hosting capabilities through streamlining automation from intake to delivery Show less