Danielle Shull Email & Phone Number

Palm Beach Gardens, Fl, Us

Palm Beach Gardens

Strategic leader responsible for driving exceptional client experiences, fostering brand loyalty, and achieving business growth. Oversees the development and execution of comprehensive client-centric strategies, ensuring client satisfaction and loyalty while building a strong brand presence. Possesses a deep understanding of public sector client needs and translates insights into actionable plans to enhance the overall client journey.Client Experience:-Develop and execute client experience strategies aligned with business objectives.-Build and maintain strong client relationships through proactive engagement and communication.-Identify opportunities for cross-selling, upselling, and account expansion.-Lead and manage a high-performing client experience team.-Oversee client satisfaction metrics and implement improvement initiatives.Marketing & Communications:-Manage brand identity and messaging across all channels.-Oversee corporate communications.-Plan and execute client and team member events to build relationships.-Manage marketing budget and measure ROI on marketing initiatives.

Palm Beach Gardens

Responsible for leading the organization, tracking, planning, reporting and optimization for the process development and qualification of new business opportunities. Manages, designs, implements and delivers training for corporate on-boarding and ongoing developmental efforts.

Palm Beach Gardens, Florida

Managed a team of Account Managers and provided excellent leadership, support and guidance to these team members on a daily basis. Conducted performance reviews and performance improvement plans on designated team members. Co-authored a comprehensive training manual outlining department processes and design of Gliffy process flowcharts. Established and coordinated global training for department and quarterly team building events. Managed an assigned book of business and built, expanded, and solidified client and vendor relationships through utilization of department best practices. Met with client regularly to cultivate relationships and deliver a superior level of service. Attended and presented at finalist presentations for new business. Promoted CRM adoption and usage by department team members.

Palm Beach Gardens

Primary point of contact for responding to and assisting with clients’ daily service needs while playing a pivotal role in building and maintaining strong relationships with insurance carriers. Worked independently with an assigned book of business consisting of public sector and private clients (25 lives - 3000 lives) who have employee benefit programs consisting of group medical, dental, vision, pharmacy management, life, disability, and workplace benefits. Managed the implementation of carrier changes, new insurance products, and changes to existing benefits, and managed implementation timelines and deliverables. Ability to work effectively and independently with clients and insurance carrier partners to implement insurance programs, conduct annual open enrollment meetings, resolve benefit administration issues, and deliver ongoing superior customer service. Attended and presented at finalist presentations for new business. Guided clients through the strategic development of wellness programs and initiatives.

Bachelor Of Business Administration (B.B.A.), Business Administration, Minor In Economics And Mass Communication

Associate Of Arts (A.A.), Business Administration And Management, General