Danielle Silva Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Fulfilling day to day operations of studio including staff management, class/staff scheduling, studio maintenance, studio inventory and budgeting, client communications and addressing client concerns
• Recruiting, training, leading and managing front desk staff to ensure high performance in front desk role and execution of studio expectations and values
• Planning and implementing studio workshops, trainings, community partnerships and various studio initiatives to increase business, revenue and community relationships
• Ensuring customer-centred service is represented in all aspects of the business while also aligning any decisions made to studio values and policies

Toronto, Ontario, Canada

• Providing administrative support to fulfill 8,000-10,000 patient vaccination appointments across the GTA daily
• Positively welcoming patients and connecting them with the appropriate clinic staff
• Accurately reviewing patient documents to ensure medical records were correct while also maintaining patient confidentiality
• Proactively addressing any patient concerns or questions about their appointments
• Efficiently using clinic software to provide a smooth and streamlined check-in/check-out process for patients

Toronto, Ontario, Canada

• Fulfilling multiple administrative duties including staff scheduling, membership troubleshooting, account management, addressing member questions and concerns through email/phone, fulfilling retail
• Consistently analyzing and recording inventory stock for facility and maintaining computerized records of gym supplies, equipment, front desk expenses, member accounts/activity
• Managing studio maintenance responsibilities in coordination with trainers/staff to provide a positive and seamless experience for members
• Assisted management team with training new staff on day to day tasks
• Establishing relationships with members to promote increased business and community building

Toronto

• Receiving and greeting members as the first point of contact
• Efficiently multitasking multiple administrative duties including checking members into classes, maintaining health and safety protocols, and fulfilling retail duties
• Effectively assisting any members with their questions and concerns regarding studio memberships and class offerings
• Establishing a rapport with members to create opportunities for increased business
• Independently managed day to day studio maintenance responsibilities up to studio’s standards

Toronto, Ontario, Canada

• Demonstrating company selling standards in order to deliver a positive customer experience and achieve sales goals
• Proactively resolving customer conflicts in a manner respectful and consistent with company policy in customer satisfaction in mind
• Building relationships with customers to increase likelihood of repeat business
• Effectively connecting with customers and maximized sales by delivering efficient and knowledgeable service
• Actively praised for efficient maintenance of store standards in visual presentation, replenishment, and housekeeping with compliance to all operational procedures

Toronto, Ontario, Canada

• Making meaningful connections with customers to provide the ideal guest experience
• Efficiently memorized and remained knowledgeable about menu items, recipes, offerings and promotions
• Praised for efficiency in working in a high volume, fast-paced environment while ensuring customer satisfaction
• Using effective communication and customer service skills to support and assist customers with their concerns according to company standards

Bachelor Of Arts - Ba, Honours Sociology, Minor In Sexuality Studies

High School Diploma