Danielle S. Email & Phone Number

● Provide superior customer service to clients by addressing all questions and concerns.● Collaborate with the team with innovative ideas to increase customer retention.● Managing, guiding, and training the Customer support team, making sure the high standards are being met and the company’s policies/best practices are being followed.● Collaborating with the team and implementing customer support processes to enhance customer satisfaction.● Reporting issues and bugs to the IT/dev team.● Assessing support statistics and preparing detailed reports on the results.

Minsk, Belarus

● Provided superior customer service to clients by addressing all questions and concerns.● Helped to increase customer retention by striving to create wonderful customer experiences.● Delivering presentations explaining the product, addressing, and answering questions.● Responding to escalated customer support issues.● Collaborating with the team and implementing customer support processes to enhance customer satisfaction.● Reporting issues and bugs to the IT/dev team.● Assessing support statistics and preparing detailed reports on the results.

Minsk

● Responding promptly to customers' inquiries.● Communicating with customers through various channels such as online chat, email, and Skype.● Acknowledging and resolving customer complaints, maintaining a positive, empathetic, and professional attitude.● Knowing the company’s products inside and out, always being aware of updates so that I could answer questions.● Preparing reports with records of customer interactions, transactions, comments, and complaints.

Minsk, Belarus

Miami, Florida, United States