Created a retention department, including processes and procedures for escalations and keeping customers from cancelling. Worked with customers to ensure they received the tools and support needed to achieve their goals. Worked with Head of Customer Success to implement customer feedback processes and proactively identified weaknesses in customer experience and internal processes. Responsible for coaching new team members and supervised the retention department. Handled escalations, payment issues and creatively solved client pain points

Qualified students for student loan forgiveness programs with manageable monthly payments.Recognized by the company for outstanding sales and consistent leadership. Top performer in sales exceeding daily, weekly, and monthly sales goals.