At Pearson (POLS), now known as Boundless Learning, I provide key operational support to several University Partners, acting as their main point of contact for issues relating to the execution of the academic programmes. I use Salesforce CRM daily to report on billing/payment, student data, retention, grades, and more. I also analyse current processes and influence change both internally and externally, ensuring quality and efficiency.I have a BSc in Psychology from London South Bank University, which has equipped me with analytical, research, and communication skills. I have applied these skills in various roles in the education, marketing, and branding sectors, where I have contributed to projects, campaigns, and initiatives that have enhanced efficiency and made a positive impact on people and planet. I am motivated by working in a dynamic and collaborative environment, where I can leverage my operations administration and analysis skills to support business outcomes and opportunities.