Danielle Smith Email & Phone Number

Boston, MA, US

• Effectively managed an active case load comprised of various company and federal leaves such as short-term disability, long-term disability, family medical leave, personal leave, and workers compensation for.
• Partnered with employees, managers, and HR professionals to ensure employee leaves were administered accurately and in a timely manner, while monitoring associated time coding for tracking and payroll purposes
• Collaborated with Payroll to provide first-rate service to rectify escalated employee issues regarding payments
• Utilized departmental specific systems to generate multiple reports when determining employee eligibility for specific leave types; ensured employees were provided with comprehensive documentation
• Actively worked in conjunction with HR Technology and Workforce during the planning, testing and implementation phases of the ACT module being developed for use throughout the HR Support Center
• Contributed and assessed various scripts prior to ACT deployment to ensure proper system functionality and performance; documented systematic errors and worked with HR Systems to identify solutions

Hudson, NH

• Responsible for full cycle recruitment, payroll, performance, investigations and general HR functions for a successful Inc. 500 companyincluding, but not limited to new hire orientations, leadership training, and.
• Supported and coached leaders through performance calibration and reviews as well as identifying areas where employees could improve through job skills training
• Managed confidential employee information such as W4 and I-9 forms, workers’ compensation, employment verifications, and housing assistance paperwork
• Analyzed data to support strategic planning and organizational success

• Monitor the operations and performance of Education First recruitment offices in Venezuela, Mexico, Australia, Austria, South Korea, Poland, Sweden, and Colombia
• Assist Country Program Managers in the recruitment, application and screening process of au pair candidates between 18 and 26 years old
• Provide support and guidance to au pairs in regards to issues concerning visas, passports, I-94 cards, DS-2019 forms, and any Department of State procedure
• Refund security deposits and process program completion forms for au pairs upon successfully finishing their year in good standing
• Verify domestic and international travel arrangements, which includes booking flights, buses, and trains, for au pairs arriving to and departing from host families
• Counsel au pairs and host families during escalated issues in attempt to resolve conflict and avoid transitional periods

Bachelor'S Degree, Psychology

Certification, Human Resources Management/Personnel Administration, General