Danielle Smith Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Maintain a high level of personal presentation and provide a professional, friendly and capable reception service, ensuring that visitors and staff are welcomed to the office.• Ensure the efficiency and effectiveness of the Harmony Court Office.• Keep the office neat, tidy and organized, including loading dishwasher, maintaining coffee machine, ordering and displayingstock, maintaining stationary requirements, etc.• Liaise and keep records of all office external contractors… Show more • Maintain a high level of personal presentation and provide a professional, friendly and capable reception service, ensuring that visitors and staff are welcomed to the office.• Ensure the efficiency and effectiveness of the Harmony Court Office.• Keep the office neat, tidy and organized, including loading dishwasher, maintaining coffee machine, ordering and displayingstock, maintaining stationary requirements, etc.• Liaise and keep records of all office external contractors, e.g. couriers, cleaners, printer lease, building management, alarm management, etc.• Liaise with IT & Mobile external contractors - book site visits and remote solutions, order hardware, coordinate starters/leavers.• First Aid Officer and Fire Officer.• Provide administrative support to the General Manager.• Receive, direct and relay telephone messages and e-mail queries, arrange incoming & outgoing mail.• Assist in the investigation and booking of flights and accommodation/meeting rooms and/or liaise with our nominated travel agent.• Track credit card receipts and process bills each month. Record office expenditure and manage the petty cash and PO book.Sign off office related invoices.• Member of the Have the Craic committee, organising staff social events to a budget.• Management of Red Bull consumer requests and customer support forum for RedBull Ireland Show less

Dublin, County Dublin, Ireland

• First point of contact for the public managing company email during office hours and directing queries to staff members as required. • Handle telephone enquiries from the public on the main office line.• First point of contact for Lir staff, teaching staff and student body, which would require student attendance record management, Wi-Fi code distribution, assistance with classroom allocation and key card activation, equipment sign out, absence request filing and minor first aid… Show more • First point of contact for the public managing company email during office hours and directing queries to staff members as required. • Handle telephone enquiries from the public on the main office line.• First point of contact for Lir staff, teaching staff and student body, which would require student attendance record management, Wi-Fi code distribution, assistance with classroom allocation and key card activation, equipment sign out, absence request filing and minor first aid treatment.• Handle box office queries and bookings using our Ticket Solve system.• Conduct day-to-day tasks (photocopying, ordering office supplies, card payments, meetings setup & taking minutes, drafting letters and memoranda, processing of post).• Maintenance of office communications systems; liaison with IT system support companies according to the needs of The Lir.• Booking flights & accommodation for full time staff and teaching staff as required.• Assisting with short-course queries and management• Acquiring performance rights for Lir productions.• Personal Assistant to both the Head of Acting and the Director of The Lir Academy Show less

Remote

•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services via phone and email support.•Gather customer’s information and determine the issue by evaluating and analyzing the symptoms•Diagnose and resolve technical and software issues involving internet connectivity, login problems and more•Research required information, investigate and replicate issues using available resources to find… Show more •Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services via phone and email support.•Gather customer’s information and determine the issue by evaluating and analyzing the symptoms•Diagnose and resolve technical and software issues involving internet connectivity, login problems and more•Research required information, investigate and replicate issues using available resources to find solution•Identify and escalate priority issues per Client specifications•Redirect problems to the appropriate resource or team •Accurately process and record call transactions using a computer and designated CRM software•Follow up and make scheduled callbacks & Virtual sessions to customers where necessary•Stay current with system information, changes and updates Show less

Dublin

• Profound knowledge of internal systems & dynamics • Isolating and resolving system issues • Managing contact tracing teams & giving training sessions daily • Documenting daily case numbers on excel and delivering logs • Support contact tracers and contact tracing centres • Guiding contact tracers through internal issues • Finding more innovative ways of processing tasks • Consistently developing and improving the system used

Home

• Actively engaging with customers via phone calls• Probe, analyse, isolate and resolve a customers issue • Guide customer through problem solving steps, in a language and pace that is appropriate for the skill of the customer• Consistently providing professional & high quality support • Supporting the customers’ needs first before the products

Galway, Ireland

• Customer service in person & over phone• Taking orders and payments• Washing Dishes & Cleaning Area• Serving Food & Handling Deliveroo Orders

Barcelona, Catalonia, Spain

For over a two month period, I lived with a catalan family in Barcelona, whilst teaching three young girls English and learning Spanish alongside them.

Galway, County Galway, Ireland

- Responsible for the sale & checking of tickets- Restocking shop supplies and food - Cleaning and tidying theatres after each showing - Handling customer enquires appropriately - Counting & lodgement of daily profits - Making & packaging popcorn - Practicing proper food and safety regulations